Your new company

From January 18th 2027, you will be based at our Parramatta, NSW location for a 12-month period, with possible extension subject to performance. The salary is $39.99 per hour plus super. A compulsory 7-week full-time training will be held in the office, 8am-5pm. After training, you will work Monday to Friday, 11am-8pm, with very occasional Saturday shifts, 9am-1pm, totalling 38 hours per week.

Please note- the first 90 days are fully office based; after this you will work from home, attending the office when required by NAB

Your Role

As a Customer Assist Advisor, you’ll support customers when they need it most. You’ll have meaningful conversations with people experiencing financial difficulty, helping them understand their options and find practical ways forward.

You’ll work with customers who have fallen behind on repayments or may be at risk of doing so. Every situation is different, so you’ll need to listen, ask the right questions and approach each conversation with empathy and understanding.

Working across both inbound and outbound calls, you’ll balance a fast-paced environment with providing genuine, high-quality support to every customer.

What you’ll be doing

Put customers first
Support customers experiencing financial difficulty by understanding their individual circumstances and working with them to find realistic solutions. This may include discussing repayment options, payment arrangements and suitable ways to manage overdue accounts.

Make things easier




Help customers better understand their accounts and the support available to them. Using your problem-solving skills, you’ll simplify complex situations and provide clear, practical guidance while maintaining a proactive and empathetic approach.

Work together
Collaborate with bankers, NAB Care and other internal teams to help achieve the best possible customer outcomes. You’ll assist with payment plans, direct debits and one-off payments, while building your broader knowledge across areas such as hardship and business accounts.

What will help you succeed

We’re looking for someone who can bring confidence, care and resilience to every customer conversation. You’ll ideally have:

- Strong customer service experience, with contact centre experience highly regarded

- The ability to handle sensitive or challenging conversations with empathy

- Resilience and emotional intelligence when supporting customers through difficult circumstances

- Strong communication and active listening skills

- A practical, solutions-focused approach to problem solving

- An interest in banking and delivering great customer experiences

Ready for your next chance?

If you’re looking for a role where your conversations can make a genuine difference, we’d love to hear from you.

Click ‘Apply Now’ and submit an up-to-date copy of your CV.

If this opportunity isn’t quite right but you’re considering your next career move, get in touch for a confidential discussion.

📌 NAB Customer Assist Advisor (Parramatta)
🏢 Hays
📍 Parramatta