Company description:

Department of Communities and Justice

Job description:

Senior Client Service Officer
Housing Services
HOMES NSW

Location: Orange
Employment: Full-time Ongoing | Clerk Grade 5/6
Salary: $102,936 - $113,579 | Plus superannuation & annual leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people only

Your role

As an Aboriginal Senior Client Service Officer, you will provide advice, support and advocacy for Aboriginal and Torres Strait Islander clients with complex housing and support needs.

Working within Housing Services, you will deliver a broad range of tenancy and housing services, assist clients to access appropriate supports and work collaboratively with stakeholders to achieve positive housing outcomes.

You will use your cultural capability, professional expertise and community connections to support Aboriginal clients, strengthen partnerships and contribute to culturally responsive service delivery. You will also provide guidance and support to Client Service Officers and other team members to enhance service delivery and improve client outcomes.

What you'll do

As part of Housing Services, you will:

- Work directly with Aboriginal and Torres Strait Islander clients and their advocates to provide advice and assistance on housing services and options.
- Assess client needs and identify appropriate support pathways to help clients sustain their tenancy and improve housing outcomes.
- Collaborate with internal specialists, community organisations and external service providers to coordinate supports and referrals.
- Build and maintain effective partnerships with Aboriginal Community Controlled Organisations, Aboriginal communities and service providers.
- Work with stakeholders to resolve complex tenancy matters and support positive client outcomes.
- Provide guidance, mentoring and support to Client Service Officers and other team members.
- Monitor and manage tenancy-related processes in accordance with policies, procedures and legislative requirements.
- Maintain accurate client records and contribute to continuous service improvement.

You will be part of a dedicated and supportive team committed to improving outcomes for Aboriginal clients, families and communities.

You'll work in a collaborative environment where cultural respect, teamwork and client-focused service delivery are highly valued.

What we're looking for

We're seeking people who are passionate about supporting Aboriginal communities and improving outcomes for vulnerable clients.

You will bring:

- Experience working with Aboriginal and Torres Strait Islander clients, families and communities.
- Demonstrated cultural capability, including the ability to engage effectively with Aboriginal people, communities and organisations, and an understanding of the historical, social and cultural factors that impact Aboriginal communities.
- Experience in housing, community services, human services or a related field.
- Strong communication,



stakeholder engagement and relationship-building skills.
- The ability to manage complex situations and competing priorities while maintaining a client-focused approach.
- Sound judgement, resilience and effective problem-solving skills.
- Demonstrated experience working collaboratively with community partners and service providers.
- Strong administrative and record management skills, with a high level of accuracy and attention to detail.
- A current Australian driver's licence and willingness to travel as required.

We focus on hiring people who share our commitment to inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, we'd love to hear from you.

Essential requirements

As an Identified role, this position is open only to Aboriginal and/or Torres Strait Islander people.

Where a position is identified, an applicant's race is a genuine occupational qualification authorised under Section 14(d) of the Anti-Discrimination Act 1977.

Applicants must provide one of the following:

Either
A Confirmation of Aboriginality.

Or
Written confirmation from two to three Aboriginal organisations within the community in which you live and/or work, confirming that you:

- Are of Aboriginal and/or Torres Strait Islander descent;
- Identify as an Aboriginal and/or Torres Strait Islander person; and
- Are accepted as such by the Aboriginal and/or Torres Strait Islander community.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html

What We Offer

We offer a variety of benefits, including:

- A challenging and rewarding career

- Flexible, autonomous work environment

- Competitive pay and conditions

- Training and development opportunities to build and maintain capabilities

- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.





We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and adaptable working environment!

Are you ready to join us?

Click apply. You will need to attach an up-to-date résumé (maximum five pages) and a cover letter (maximum three pages) with a brief outline on how you meet the requirements of the role and answer the two targeted questions below:

- Describe a time when you worked with a client experiencing complex housing, tenancy or support needs. How did you assess the situation, build trust, and coordinate support services to achieve a positive outcome?

- Describe a time when you used your cultural knowledge, community connections or partnerships with key stakeholders to provide support and resolve a complex issue or improve service delivery. What actions did you take and what was the outcome?

Applications close 11:59pm AEST Tuesday December 1, 2026

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Amanada Rodwell on 04•• ••• 997 or at [email protected]

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please reach out to Robert Chiplen via: [email protected] or call 04•• ••• 753.

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire outstanding people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified).

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

📌 Aboriginal Senior Client Service Officer (Orange)
🏢 Department Of Communities And Justice
📍 Orange