Sales & Customer Matchmaker

Hydrowood | Hagley, Tasmania

$80,000 FTE + negotiable sales bonus

Full-time or part-time | Hybrid arrangements considered

Love sales, building relationships and finding the right solution for your customers?

We're looking for a motivated, highly organised and customer-focused person to join the Hydrowood team.

This role is all about connecting the right customer with the right product. You'll manage customer enquiries, build relationships, follow up sales opportunities and help customers find the perfect timber for their projects.

We're looking for someone who genuinely enjoys sales, communicates exceptionally well and takes pride in delivering outstanding customer service.

About Hydrowood

Hydrowood is a unique Tasmanian business recovering rare and valuable timber from beneath Tasmania's hydro lakes.

Our premium, sustainably sourced timber is used by architects, designers, furniture makers and builders who value beautiful materials, craftsmanship and a unique story of origin.

We're a small, passionate team with a growing customer base across Australia.

About the role

As our Sales & Customer Matchmaker, you'll be a key point of contact for customers, helping them navigate their purchasing journey from initial enquiry through to delivery.

You'll combine a strong sales mindset with excellent organisation and attention to detail, ensuring customers receive timely, thoughtful service and no opportunity is overlooked.

Your responsibilities will include:

- Sales and customer enquiries: Responding promptly and professionally to enquiries, understanding customer needs and recommending suitable products.

- Sales follow-up: Proactively following up quotes,



nurturing leads and converting enquiries into sales.

- Customer relationships: Building strong relationships with new and existing customers, encouraging repeat business and referrals.

- Sales coordination: Preparing quotes, processing orders and coordinating deliveries with our internal team and freight partners.

- CRM management: Maintaining accurate customer records, sales opportunities and follow-up activities in Pipedrive.

- Sales administration: Managing invoicing and related administration using Xero, and supporting sales reporting and process improvements.

About you

You're a natural communicator who enjoys working with people and gets satisfaction from making a sale.

You're commercially minded, highly organised and understand that great customer service and consistent follow-up are the foundations of successful sales.

Ideally, you'll bring:

- A genuine passion for sales and connecting customers with the right products.

- Exceptional verbal and written communication skills.

- Strong organisational skills and attention to detail.

- A proactive, patient and diligent approach to customer enquiries and follow-up.

- Experience in sales, customer service, account management or sales administration.

- Confidence using CRM systems, Xero or similar business software,



or the aptitude to learn quickly.

- Competence using AI tools to streamline workflows, improve productivity and work more efficiently.

- The ability to work independently, take initiative and manage competing priorities.

You don't need to be a timber expert. We're looking for the right attitude, sales ability and customer service skills. We'll provide the product knowledge and training you need.

Why join Hydrowood?

This is an prospect to be part of a growing Tasmanian business with a distinctive product and a great customer base.

We offer:

- Market-competitive salary: $80,000 per annum (full-time equivalent).

- Sales bonus opportunity: A performance-based bonus can be negotiated with the successful candidate.

- Work-life balance: Full-time or part-time arrangements considered, including school-friendly hours and hybrid working options.

- A supportive team: Work closely with a small, committed team where your contribution makes a genuine difference.

- A product worth selling: Represent premium, sustainably sourced Tasmanian timber with a compelling story.

How to apply

If you're an organised, motivated sales professional who enjoys building relationships and delivering great customer service, we'd love to hear from you.

Please send your resume and a brief cover letter outlining your experience and why the role appeals to you.

Email: ••••@hydrowood.com.au
Phone: 04•• ••• 024

Applications close: Friday 20 November 2026, COB.

Hydrowood is an equal opportunity employer. We welcome applications from people of all backgrounds and experiences.

📌 Sales & Customer Matchmaker (Hagley)
🏢 Hydrowood
📍 Hagley