Job Type: Full time

NRW Holdings are now seeking a highly motivated Service DeskAnalyst to join our IT Support team in our Head Office – Perth CBD.You will be the first point of contact for IT support and yourresponsibilities will include resolving technology issues remotelyvia the telephone and email, recording interactions within the ITSMtoolset as well as escalating any issues for resolution to secondlevel teams as required.We are looking for someone with a desire to achieve andaccomplish the tasks given to them in an efficient and effectivemanner. Strong customer service skills are paramount in this roleas you are supporting our internal clients.Key Responsibilities:Liaising with employees regarding queries andtroubleshooting IT issues within the businessProvide system and infrastructure support to functionalareasOffer basic informal training to users on approvedsoftwareCreate and maintain internal knowledgebase and userdocumentationInstallation and configuration of software packagesMonitoring of systems and networks to ensure optimumperformanceSet and controlling security levels and systems accessMaintaining asset management register and InformationTechnology Service Management (ITSM) toolsParticipate in the service desk on call rosterWhat we are looking for:Previous experience in a similar roleHigh level customer service skillsPrevious experience in a similar position within theresource sector is highly desirableExcellent analytical and problem-solving skillsIn depth understanding of computers,



operations systems,networking and applicationsStrong troubleshooting abilitiesDemonstrated behaviours which align with NRW’s values andsafety standardsA “can do” attitude and strong team commitmentWhat We Offer:Free gym access located in our Perth CBD buildingCompetitive salary and career opportunitiesLoyalty Bonus Scheme – Get paid a bonus for continuing youremployment with NRW$3000 Employee Referral Bonus – with every successfulreferralSalary sacrifice and novated lease optionsDiscounted private health insurancePaid parental leaveIncome protection insurance and Employee Assistant Program(EAP)Enjoy employee discounts with exclusive deals forgroceries, entertainment, fuel vouchers, incredible savings ontech products and so much more - there are over 450 retailersoffering amazing deals through our benefitsWork with an experienced civil & mining contractor withover 30 years in the businessLong term employment opportunitiesA culture driven organisation, be a part of a greatcrewAbout NRW HoldingsNRW Holdings is proud to be one of the leading civil and miningcontractors in the Australian resources and infrastructure sectors.Our ongoing success is a direct consequence of the commitment wemake to our clients, people, and the communities in which weoperate.With over 30 years’ experience as a civil and mining contractor,we have become a partner of choice for many of Australia’s leadingresource companies nationwide. Our positive safety culture hasresulted in a leading safety record and strong ties with localcommunities have been established through training programmes,employment, subcontracting and partnering opportunities.Be part of something bigger. If you’re looking for a rewardingcareer and not just another job; we want to hear from you.NRW is an Equal Opportunity Employer, and we stronglysupport diversity in our workforce. Applicants from a wide sectorof the community, including women and Indigenous cultures, areencouraged to apply. #J-18808-Ljbffr

📌 Service Desk Analyst (Perth)
🏢 NRW Holdings
📍 Perth