Position Summary

The Office Manager & Marketing Coordinator is responsible for overseeing the day-to-day operational, marketing, and people support activities of INFORM Australia’s Sydney office. This role serves as a key point of coordination between internal stakeholders, external service providers, customers, partners, and vendors while ensuring the efficient management of office operations, marketing initiatives, events, and employee lifecycle processes.

The role supports the CEO and leadership team by coordinating marketing and business development activities, managing business systems and documentation, supporting events and conferences, and fostering a well-organised and productive workplace. Financial administration and bookkeeping are handled by a separate, remote VA / Bookkeeper, with whom this role works closely.

Key Responsibilities

Stakeholder & External Relationship Management

- Act as the primary liaison with external parties, including lawyers, auditors, and other professional service providers.

- Support corporate governance and compliance activities by maintaining company records and documentation.

- Work closely with the VA / Bookkeeper, providing receipts, invoices, and supporting documentation from the office.

Office Operations & Administration

- Oversee the smooth day-to-day running of the office.

- Manage incoming and outgoing mail, courier deliveries, and parcels.

- Organise, monitor, and maintain office supplies, stationery, kitchen supplies, and workplace resources.

- Ensure office areas, storage spaces, and supplies are well organised and maintained.

- Manage and maintain the company SharePoint environment, including the organisation, storage, version control, and filing of company documentation, policies, contracts, templates, and operational documents.

- Ensure information is accurate, accessible, and supports collaboration, compliance, and information governance.

- Provide occasional travel coordination and booking support for staff, including flights, accommodation, ground transportation, and conference registrations.

Procurement & Vendor Management

- Source and procure office supplies, technology equipment, computer hardware, snacks, and other business-related purchases.

- Maintain relationships with vendors and negotiate pricing where appropriate.

- Track orders, deliveries, and inventory levels to ensure business continuity.

Marketing & Business Development Support

- Coordinate the planning and execution of conference and trade show participation.

- Liaise with conference organisers, vendors, suppliers, and internal stakeholders to ensure successful event delivery.

- Organise conference logistics, promotional materials, giveaways, competition prizes, and exhibition booth requirements.

- Provide on-site support at conferences, trade shows, customer events,



and networking functions.

- Collect, maintain, and manage sales lead information generated from conferences, events, website enquiries, and marketing activities.

- Accurately enter and maintain prospect and customer data in the CRM system.

- Track, monitor, and report on sales leads and marketing campaign performance.

- Conduct market research and competitive analysis for targeted INFORM business verticals and industries.

- Maintain up-to-date information on market trends, customer segments, industry developments, competitors, and opportunities.

- Assist in the development and execution of targeted marketing campaigns for specific industry sectors.

- Design and coordinate small-scale digital marketing campaigns across platforms such as LinkedIn and other relevant channels.

- Assist in the planning, coordination, and delivery of webinars, including logistics, registrations, attendee communications, and post-event follow-up.

- Coordinate pre- and post-event marketing for webinars, including email campaigns, social media promotion, landing page updates, and reporting on participation and lead generation outcomes.

- Support the creation, scheduling, and publishing of content across corporate social media platforms.

- Coordinate relationships with external marketing agencies, designers, media providers, and consultants as required.

Digital Marketing & Content Creation

- Create and edit simple promotional and marketing videos for social media, events, recruitment activities, and customer communications.

- Develop basic graphic and digital marketing materials using approved company branding.

- Assist with content creation for blogs, newsletters, case studies, customer success stories, and promotional campaigns.

- Support email marketing activities and campaign administration.

Website & Digital Asset Management

- Maintain and update the company website and associated landing pages.

- Coordinate website content updates, event announcements, news articles, product information, and downloadable resources.

- Monitor website accuracy and ensure content remains current, relevant, and aligned with corporate branding.

- Support the development and maintenance of campaign-specific landing pages to support lead generation and business development initiatives.

Human Resources Administration

- Support employee onboarding and offboarding activities.

- Coordinate current starter documentation,



system access requests, equipment allocation, and induction processes.

- Manage employee records and HR-related documentation.

- Assist with maintaining HR forms, procedures, policies, and internal communications.

Employee Engagement & Events

- Plan and coordinate team events, celebrations, meetings, and company functions.

- Support employee engagement, wellbeing, and workplace culture initiatives.

- Manage the design, ordering, and distribution of corporate merchandise and branded materials.

General Support

- Provide administrative support to the CEO and leadership team as required.

- Identify opportunities to improve operational, administrative, and marketing processes.

- Undertake additional duties consistent with the role to support business objectives and organisational growth.

Skills & Experience

Essential

- Previous experience in an Office Manager, Operations Coordinator, Marketing Coordinator, Executive Assistant, or similar role.

- Experience managing office administration and procurement activities.

- Experience using CRM platforms for lead management and reporting.

- Experience coordinating events, conferences, and trade shows.

- Experience managing SharePoint and Microsoft 365 applications, including Teams, Outlook, Word, Excel, and PowerPoint.

- Ability to maintain websites and digital content using content management systems (CMS).

- Strong organisational, planning, and stakeholder management skills.

- Excellent written and verbal communication skills.

- Strong attention to detail and ability to manage multiple priorities.

Desirable

- Experience creating and editing marketing videos using tools such as Adobe Premiere Pro, Canva, CapCut, Camtasia, or similar platforms.

- Experience managing LinkedIn campaigns and social media content.

- Experience with digital marketing, email marketing, webinars, and lead generation activities.

- Knowledge of website management and landing page administration.

- Experience supporting HR administration and employee lifecycle processes.

- Experience in a B2B technology or software environment.

- Understanding of Australian business and employment practices.

Key Attributes

- Highly organised and proactive.

- Commercially aware with strong business acumen.

- Trustworthy and able to handle confidential information.

- Strong problem-solving and decision-making skills.

- Self-motivated with the ability to work independently.

- Collaborative and service-oriented.

- Creative thinker with an interest in marketing and business development.

- Adaptable and capable of working across multiple disciplines.

Reporting Line

Reports to: Chief Executive Officer (CEO)

Employment Type

Part-Time | Permanent | 15 hours per week | On-site, Sydney CBD office

📌 Office Manager & Marketing Coordinator (Sydney)
🏢 INFORM Software Corporation
📍 Sydney