In 2025, we celebrated 50 years of service as Australia’s leading supplier of commercial door hardware, locksmithing, and security solutions. With a national presence and 350+ team members across Australia, we support trade, commercial, and major project customers with a complete range of products and services.

Join a Team That Delivers Exceptional Service!

Are you a highly organised team player who thrives in a rapid-paced environment? Do you enjoy coordinating multiple tasks, supporting customers, and ensuring work gets completed accurately and on time?

API is seeking a Customer Service & Administration Coordinator to join our National Service team based in South Melbourne. This is a hands-on role where you'll play a critical part in supporting customers, coordinating service activities, managing invoicing, and helping deliver exceptional customer experiences from start to finish.

About the Role:

Key Responsibilities:

- Respond to customer sales & accounts, & workshop enquiries over the phone and email
- Schedule and coordinate service technicians and subcontractors
- Process service invoices accurately and on time
- Prepare quotes and administrative documentation
- Maintain ERP and service systems records
- Manage customer portals and service requests
- Support process improvement initiatives

About You:





To be successful in this role, you will bring:

- Experience in customer service, administration or service coordination
- Strong communication and interpersonal skills
- High attention to detail
- Microsoft Office proficiency
- Team player with a genuine desire to learn and develop new skills

The following experience would be highly regarded:

- Experience within the Trades, construction or security industry
- Quoting and invoicing experience
- Experience scheduling Technicians or service appointments

Why Access Hardware?

- Competitive salary package
- Supportive and collaborative culture
- Career progression opportunities
- Employee recognition programs and perks
- Employee Assistance Program (EAP) for you and your family
- A genuinely paid parental leave scheme and paid day off for your birthday!

Whether you are just starting your career or bring experience, we encourage you to apply if you have a passion for helping others.

Learn more: www.Accesshardware.com.au

Working together to make architectural hardware and security solutions easy for our customers.

The successful candidate will be required to undergo a National Police Clearance.

Aboriginal and Torres Strait Islander peoples are encouraged to apply!

📌 Customer Service and Administration Coordinator (South Melbourne)
🏢 Access Hardware
📍 South Melbourne