09 Nov
|
Australian Financial Complaints Authority
|
Sydney
09 Nov
Australian Financial Complaints Authority
Sydney
AFCA in Sydney seeks an Assessment Specialist to perform the critical first assessment of scam complaints under the Scams Prevention Framework. You will establish what occurred, identify entities involved, determine jurisdiction, assess urgency and ensure the case is passed to the appropriate team with a thorough handover.
You will deliver a caring, trauma-informed experience, triage issues, weigh urgency and harms, and refer systemic gaps to improve the framework for consumers.
📌 Scams Assessment Specialist — Hybrid, Impact For Consumers Sydney
🏢 Australian Financial Complaints Authority
📍 Sydney