Customer Service & Relationship Management
Build and maintain positive relationships with existing customers.
Confidently make and receive customer telephone calls.
Respond professionally to customer enquiries, complaints and billing concerns.
Follow up with customers to resolve outstanding matters.
Maintain regular communication with customers to ensure service satisfaction.

Accounts Receivable & Invoice Support
Work closely with the Finance and AR departments.
Follow up outstanding invoices and customer payments by telephone and email.
Assist with invoice enquiries, disputes and payment reconciliation.
Understand invoicing procedures, payment allocation and basic account reconciliation.
Follow up outstanding purchase orders,



invoice approvals and payment confirmations.
Assist with customer statements and overdue account follow-ups.

Customer Portals & Administration
Learn and manage multiple customer portals for invoice submission and tracking.
Follow up rejected invoices, missing documents and payment processing issues.
Maintain accurate customer records and communication notes.
Coordinate with internal departments to resolve customer billing and service issues.

Pay: $63,200.00 – $85,000.00 per year

Work Location: Remote

📌 Service Accounts Coordinator Melbourne
🏢 United Lifts
📍 Melbourne