EHW Technology is looking for an IT Support & Computer Technician to join our Mackay team.

This is a hands-on IT role covering technical support, troubleshooting, computer repairs, equipment setup and onsite customer support.

We're looking for someone who is good at working through problems, can manage multiple jobs without losing track of priorities, and is comfortable dealing directly with customers.

The role

Your day-to-day work will include:
Troubleshooting hardware and software issues
Diagnosing and repairing desktops, laptops and other IT equipment
Installing and configuring Windows, software and customer devices
Providing technical support over the phone, in person and via email
Attending customer sites for deployments and technical support
Managing multiple workshop jobs and keeping track of priorities
Keeping customers informed about their jobs
Explaining technical issues in a way customers can understand
Keeping accurate job notes, service records and timesheets
Assisting customers with IT products and general technical enquiries

What we're looking for

We're looking for someone who:




Has good troubleshooting and problem-solving skills
Can manage their own time and prioritise work
Is reliable and follows jobs through to completion
Has positive customer service and communication skills
Is comfortable speaking with customers who may not be technically minded
Pays attention to detail
Can work independently as well as part of a small team
Is willing to learn and ask questions when needed

Experience

You'll ideally have:
Experience troubleshooting computer hardware and software
A good working knowledge of Microsoft Windows
Experience setting up computers, software and related equipment
Good written and verbal communication skills
A current Open Driver Licence

Formal qualifications are practical, but we're also interested in people who have developed solid technical skills through practical experience.

Hours

This is a full time position based in Mackay, working Monday to Friday from 8am to 5pm, with rostered Saturday mornings from 9am to 12pm.

📌 It Support Mackay
🏢 EHW Technology
📍 Mackay