Complete Staff Solutions – Heatherbrae NSW

Warranty and Parts Coordinator – 12 month contract

Leading brand within the RV industry

Up-to-date, state of the art dealership

In-depth training provided

Utilising your parts and warranty expertise in this maternity leave contract you will play an integral role within the service & parts team.

Snowy River Caravans Newcastle

is a trusted caravan dealership specialising in new Snowy River Caravans while also offering a huge range of quality used caravans.

Supporting the Service Manager and wider service team, your main responsibilities will include:
Managing and processing manufacturer warranty claims from start to finish
Checking warranty coverage and ensuring claims meet manufacturer requirements
Preparing warranty documentation
Following up outstanding warranty claims, approvals & payments
Ordering parts required for warranty and service jobs
Preparing job cards & repair orders
Ensuring completed jobs are accurately invoiced and closed

and because you consider yourself a ‘customer service specialist’ the following will come naturally to you,



all whilst representing Snowy River in a professional and friendly manner:
Liaising with caravan manufacturers, suppliers and warranty departments
Coordinating warranty repairs with technicians
Liaising with parts suppliers and manufacturers regarding availability and delivery
Booking and coordinating caravan servicing, repairs and inspections
Keeping customers updated throughout the repair process
Managing customer expectations and resolving service issues

The ideal candidate looks like this:
Previous experience in warranty administration, parts coordination or service advising
Background in automotive, RV or similar dealership
Knowledge of vehicle or caravan components, repairs & servicing
Familiarity with manufacturer warranty processes & claim procedures
Positive computer and general admin capabilities
The ability to work autonomously while being a supportive team member

Take this chance to work for a brand you can be proud of.
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📌 Warranty And Parts Coordinator Heatherbrae
🏢 Complete Staff Solutions
📍 Heatherbrae