Operations Manager – Customs House Hotel, Newcastle

$90,000 + superannuation | Full time, permanent

Customs House Hotel is one of Newcastle’s best-known heritage venues, right on the harbour. We’re heading into our busy summer season and moving to six-day trading with longer hours. To support that growth, we’re looking for an experienced Operations Manager to lead the venue alongside our General Manager.

About the role

Reporting to the General Manager, you’ll manage day-to-day operations across our bar, restaurant and function spaces, and lead our Bar, Restaurant and Functions Supervisors.

What you’ll do
Plan, direct and oversee bar, restaurant and function operations
Recruit, train, roster and manage the performance of supervisors and staff
Manage labour costs, budgets, revenue and expenses, including wage and GP targets
Prepare operational and financial reports for the General Manager
Ensure compliance with liquor licensing, RSA, food safety and WHS requirements




Oversee venue security arrangements and property maintenance
Monitor service quality and guest satisfaction, and resolve escalated issues
Work closely with the kitchen and functions teams on menus, events and service standards
Act as Duty Licensee and deputise for the General Manager when needed

What we’re looking for
At least 3 years’ experience in a hotel, pub, bar or restaurant management role, or a relevant hospitality management qualification
Proven experience leading supervisors and teams in a high-volume venue
Robust budgeting, cost control and rostering skills
Current NSW RSA (RCG an advantage)
Availability across nights, weekends and public holidays
Calm, hands-on leadership and a guest-first attitude

Pay: $85,000.00 – $100,000.00 per year

Work Location: In person

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