As our Casual Sales Assistant, you'll be the first point of contact for customers in-store, bringing energy, product knowledge and genuine care to every interaction. You'll play a key role in the customer experience — helping people find the right fit, sharing our brand story, and working towards personal and team sales targets. You'll also help keep the store running smoothly day to day.

About The Role
As our Casual Sales Assistant, you'll be the first point of contact for customers in-store, bringing energy, product knowledge and genuine care to every interaction. You'll play a key role in the customer experience — helping people find the right fit, sharing our brand story, and working towards personal and team sales targets. You'll also help keep the store running smoothly day to day. What You'll Be Doing 1. Customer Experience
Get to know what customers are after, share our product knowledge and brand story, and suggest the right fit and related products
Close the sale and work towards personal and team sales targets and KPIs
Handle refunds,



exchanges and customer queries in line with our returns policy
Book customers in for in-store events and activations 2. Store Operations
Help with opening and closing and store presentation
Support daily operational tasks
Support our Customer Care team during key trading periods when needed What You Bring
Experience in retail or customer service
Confidence approaching customers and building rapport
Availability to work weekends and peak trading periods, including the lead-up to Christmas and major sale events Who You Are
Positive, self-motivated and a robust team player
Curious about design and technology, and passionate about fashion
Genuinely curious about product, customers and continuous improvement
Comfortable and energised in a quick-paced, customer-facing setting Be careful
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📌 In Store Fashion Sales Associate Customer Experience Melbourne
🏢 Rollie Nation Pty
📍 Melbourne