SeniorServiceDeskAnalyst|Brisbane|Sydney

ReadytotakethenextstepinyourServiceDeskcareer?

We'relookingforaSeniorServiceDeskAnalyst tojoinourManagedServicesteaminBrisbane/Sydney .

Thisisagreatopportunityforsomeonewithstrongtechnicaltroubleshootingandcustomerserviceskillswhoenjoystakingownership,supportingothers,andworkinginafast-pacedserviceenvironment.

Whatyou'llbedoing
TakeownershipofMajorIncidentsandprovidetimelystakeholderupdates
SupportServiceDeskAnalyststhroughqueuemanagement,knowledgereviewandqualityassurance
AssistwithnewandimprovedServiceDeskprocesses
Participateinthetransitionofnewclients
Identifyanddocumentknowledgegaps

Whatwe'relookingfor

You'llbringstrongwrittenandverbalcommunicationskills ,excellentcustomerservicecapabilityandtheabilitytostayeffectiveinbusy,high-pressuresituations.

Experienceorknowledgeacrossthefollowingwillbehighlyregarded:
Windows10&Windows11troubleshooting;
MicrosoftOfficeandOutlook




ServiceNoworsimilarITSMticketingplatforms
ITILandServiceLevelAgreements
Relevanttertiaryordiplomaqualificationsandindustrycertificationsaredesirable,withITILv4 willbehighlyregarded.

Data#3isASX200listedandreportedgrosssalesof$3.4billioninFY26.HeadquarteredinBrisbanewehaveapproximately1,400employeesacross12locationsinAustraliaandFiji.

WehavebeenvotedHRD'sEmployerofChoiceforthelast11yearsandnamedTop10forAustralia'sBestWorkplacesinTechnologybyGreatPlaceToWorkin2026.

AtData#3,wevaluediversity,equity,andinclusionaskeytoathrivingworkplace.Wearecommittedtobuildingaculturewhereeveryonefeelswelcome,respected,andvalued -andweencourageyourapplication.Data#3willrequestaspartoftherecruitmentprocess,referencechecks,policechecksandverificationofyourrighttoworkinAustralia.
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📌 Senior Service Desk Analyst Brisbane (Australia)
🏢 Data#3
📍 Australia