Administration Trainee
Customer Service & Records (Inclusive Traineeship) Petersham, NSW, Australia Inner West Council Job Openings Administration Trainee
Customer Service & Records (Inclusive Traineeship) About the job Administration Trainee
Customer Service & Records (Inclusive Traineeship) Ability Advocates Australia is partnering with Inner West Council to recruit Administration Trainees within Customer Service, Records or Governance teams as part of the Inclusive Traineeship Program 2026. This is a paid traineeship for people with disability who would like to build confidence in communication focused office roles, with structured support. About the Inclusive Traineeship Program The program combines:
Formal training
Supported onboarding




Ongoing skilled support About This Role – Customer & Governance Services These roles involve interaction with customers or internal stakeholders, supported by:
Explicit scripts and procedures
Team supervision The environment may be busy at times but is well structured.

Key Responsibilities
Depending on the team, you may:
Respond to enquiries (phone, email or in person)
Manage documents and records
Track requests and correspondence
Update systems accurately
Escalate complex matters appropriately This Role May Suit You If You:
Like helping people or problem solving
Want to build communication confidence
Are comfortable learning scripted responses
Prefer having transparent guidance and support

📌 Inclusive Admin Trainee: Customer Service Sydney
🏢 Ability Advocates
📍 Sydney