Senior Dispute Resolution Lead Early Resolution Sydney (Australia)

Senior Dispute Resolution Lead Early Resolution Sydney (Australia)

09 Nov
|
Australian Financial Complaints Authority
|
Australia

09 Nov

Australian Financial Complaints Authority

Australia

Australian Financial Complaints Authority Limited is seeking a skilled Dispute Resolution Lead, Early Resolution to support the Dispute Resolution Manager in daily operations. You will coach the team to deliver effective complaints management and outstanding customer service.

You will oversee day-to-day operations, monitor case progression, act as escalation point, conduct monthly 1:1s, and provide best-practice dispute resolution guidance, plus reporting on telephony KPIs.
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📌 Senior Dispute Resolution Lead Early Resolution Sydney (Australia)
🏢 Australian Financial Complaints Authority
📍 Australia

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