Supportive, friendly team in the education sector

About the role

We are a growing higher education provider based in Brisbane South, and we're looking for a reliable, customer-focused Student Support Administrator to join our team on a casual basis.

In this role you will be the first point of contact for our students, many of whom are international students. You'll help them with their enquiries and make sure they feel supported throughout their studies. You will also provide general administrative support to the Campus Director.

Key responsibilities

Student support
Deliver excellent customer service to students in person, by phone and by email
Assist international students with enquiries about enrolment, timetables, fees and general student matters
Answer phone calls and respond to the student support inbox in a timely manner
Follow up outstanding tuition fees and payment plansManage and maintain accurate student files and records
Update student information in the student management system
Support orientation sessions and onboarding of new students
Help students with basic access to learning platforms and student email




Prepare student letters and correspondence
Assist with attendance and course progress tracking
Refer students to the right support services where needed

Administrative support
Provide general support to the Campus Director, including booking meetings, managing appointments and making calls
Help with ad hoc administrative tasks as needed
Help coordinate events and campus activities

About you
Customer service focused, with a warm and skilled manner
Reliable, punctual and committed
Able to problem-solve and use your initiative
Highly organised, with robust attention to detail
Solid written and verbal communication skills
Experience in student services, education administration or customer service is highly regarded
Experience working with international students is an advantage
Able to handle confidential information with discretion
Be part of a supportive and friendly team
Make a real difference to students' study experience
Flexible casual arrangement of 3 days per week
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📌 Student Support Administrator – Casual Brisbane
🏢 seek.com.au
📍 Brisbane