Support the smooth and accurate operation of parcel fulfilment, inventory, carrier coordination, systems and data processes, and customer service. This role will also oversee Shopify order auditing and day-to-day Shopify management to help ensure orders are processed efficiently and customers receive a reliable service.

Manage and oversee layby department and processing of laybys.

On occasion to assist with the live stream sales as a Brand assistant to the live seller to process the payment links to the customers. Some digital marketing tasks may be involved.

Key responsibilities
Pack parcels accurately and efficiently for dispatch
Manage order fulfilment from order receipt through to shipment
Maintain accurate inventory records and monitor stock levels
Coordinate carrier management and support timely deliveries
Maintain and review systems and data to support operational accuracy




Provide responsive customer service and resolve order-related enquiries
Audit Shopify orders to identify and correct errors or discrepancies
Manage Shopify processes, information and day-to-day administration

What we're looking for
Robust attention to detail and accuracy
Experience with order fulfilment, inventory management or warehouse operations
Familiarity with Shopify and online order management
Positive organisational and time management skills
Confident communication and customer service skills
Ability to work effectively with systems, data and delivery carriers
A proactive approach to identifying and resolving operational issues
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📌 E Commerce Logistics Coordinator Melbourne
🏢 Hawkeye Vintage
📍 Melbourne