This is an chance for a proactive, organised and customer-focused individual to take ownership of the end-to-end order fulfilment process, working closely with customers, suppliers and internal stakeholders to ensure efficient supply chain operations.

Key Responsibilities
Manage customer orders from placement through to delivery, ensuring timely and accurate processing.
Act as the primary point of contact for customer enquiries, providing a professional and responsive service.
Process sales and purchase orders within Microsoft Dynamics 365 (D365).
Liaise with suppliers regarding deliveries, order updates, invoicing and operational matters.
Monitor stock levels, identify potential shortages or excess inventory and recommend appropriate stock transfers.
Maintain accurate inventory records and ensure all order information, pricing, costs and delivery dates are up to date.
Manage stock returns, supplier claims and customer queries relating to pricing, quantities and product quality.




Prepare reports and support forecasting activities to improve inventory management.
Identify opportunities to improve customer service and supply chain processes.

About You To be successful in this role, you will bring:
Minimum 5 years' experience in customer service, order management or supply chain coordination.
Robust organisational skills and excellent attention to detail.
Experience processing customer orders and managing inventory.
Confident communication skills with the ability to build relationships with customers, suppliers and internal teams.
Strong Microsoft Office skills.
A proactive, hands-on approach with the ability to manage competing priorities.
The ability to adapt to a changing setting and take ownership of responsibilities.

Experience with Microsoft Dynamics 365 (D365) is a must.

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