Description

We are seeking an organised and experienced Service Manager to oversee the day‑to‑day delivery of disability support services and lead our team in providing quality, person‑centred support.

Key responsibilities
Oversee participant services and ensure supports meet individual needs and goals.
Supervise and guide support workers and team leaders.
Work closely with rostering to maintain appropriate staffing and continuity of support.
Build robust relationships with participants, families, support coordinators and other stakeholders.
Manage service concerns, complaints and incidents, ensuring timely follow‑up.
Monitor support plans, shift notes and service documentation.
Work with administration,



finance and compliance teams to maintain service quality.
Report operational issues and prospects for improvement to management.

About you
Experience in disability services, preferably in a leadership or service management role.
Sound understanding of the NDIS and person‑centred support.
Solid communication, leadership and problem‑solving skills.
Ability to manage competing priorities and respond calmly to challenging situations.
Relevant qualifications in disability, community services or a related field are desirable.
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📌 Service Manager New South Wales
🏢 Nepali lai kaam
📍 New South Wales