High Profile Federal Government Department
Initial 12-month contract + 12-month extension option!
Rewarding hourly rates!

We are seeking an experienced Senior Salesforce Application Support Analyst (Salesforce Administrator) to join a high-performing Federal Government Department. The successful candidate will support and manage enterprise-scale Salesforce environments, providing technical leadership, incident management and service delivery support across critical digital platforms. The role will involve Salesforce administration, troubleshooting complex application issues and coordinating system changes and releases. The successful candidate will secure an initial 12-month contract with a 12-month extension option and receive rewarding hourly rates.

The Senior Salesforce Application Support Analyst will be responsible for, but not limited to:
Providing technical leadership, mentoring junior team members and resolving complex Salesforce application issues
Investigating, triaging and resolving Level 2 incidents, service requests and critical system issues
Managing incident and service delivery processes in accordance with ITIL best practices
Coordinating Salesforce change management, release activities, UAT/BVT testing and CAB approvals




Engaging internal and external stakeholders, analysing system issues and providing service performance reporting

The Senior Salesforce Application Support Analyst will have experience in the following:
Experience within the Salesforce ecosystem, with Salesforce Administrator certification (ADM201 or ADM211)
Robust hands-on team management experience supporting enterprise-scale Salesforce environments using DevOps processes
Proven experience in Salesforce administration and configuration across Vlocity, Service Cloud, Einstein Analytics and/or Health Cloud
Experience with GitLab deployments, service delivery management, incident resolution and ITIL methodologies
Excellent stakeholder engagement, communication and prioritisation skills, with Jira, Confluence and Agile experience highly regarded

This is a fantastic chance to join a team-oriented team within a leading Federal Government department. The successful Senior Salesforce Application Support Analyst will be offered an initial 12 month contract with the view to extend for a further 12 months and receive a rewarding hourly rate!
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📌 Senior Salesforce Application Support Analyst Federal Government! Canberra (Australia)
🏢 Hitech Asia Pacific
📍 Australia