DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change.
Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.
The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions.
DXC Technology is recognized among the best corporate citizens globally.
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Work arrangements
Location : AUS SA DXC Adelaide (Onsite Role ).
Requirement: Citizen / Permanent Resident
Lead day-to-day Service Desk operations, team performance and service delivery.
Own customerSLAs, KPIs, ASA, service quality and operational performance.
Lead Service Desk Analysts, Team Leads and Quality Analysts,



including coaching and development.
Managecall queues, ticket volumes, backlog, escalations and priority incidents.
Ownrosters, shifts, breaks, resource allocation and capacity planningto maintain required coverage.
Overseetelephony, IVR, call-management and ITSM/ticketing tools, ensuring effective operational use.
Leadcustomer operational, performance, governance and service review meetings.
Drivequality, knowledge management, problem management and continuous improvementbased on service trends.
Manageonboarding, training, system access and change readinessfor current and existing team members.
Managestakeholder relationships, risks, compliance and escalations, ensuring a consistent and high-quality customer experience.
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📌 Service Desk Team Lead (Adelaide)
🏢 Dxc Technology
📍 Adelaide