Join a Specialist Team Making a Difference
AtOne Brain and Spine, we believe that every patient deserves a professional, compassionate, and seamless healthcare experience.
We are seeking an experienced and caringMedical Receptionistto join our Fitzroy-based specialist practice in a part time capacity.
As the first point of contact for our patients, you will play a vital role in creating a welcoming environment while supporting the daily operations of a busy and growing neurosurgery and pain management practice.
This is an opportunity to join a collaborative, supportive team that is committed to delivering exceptional patient care.
About the role
This role is ideal for someone who enjoys helping people, thrives in a fast-paced healthcare environment, and takes pride in delivering outstanding customer service.
Your responsibilities will include:
Welcoming patients and visitors with warmth, professionalism, and empathy
Managing patient check-ins and check-outs through our practice management system
Answering and directing incoming phone calls in a timely and professional manner
Scheduling, rescheduling, and confirming appointments
Processing patient payments and responding to billing enquiries
Maintaining accurate and confidential patient records in accordance with privacy legislation
Managing specialist referrals, correspondence, and incoming documentation
Providing information about our services and practitioners
Liaising with specialists, nursing staff, and administrative team members to ensure smooth clinic operations
Maintaining a clean, organised, and professional reception environment
About You
To succeed in this role,



you will be a confident communicator with excellent organisational skills and a genuine commitment to patient care.
You will ideally have:
Previous experience as a Medical Receptionist or in a healthcare administration role
Experience working within a specialist medical or allied health practice (highly regarded)
Strong computer literacy and experience using practice management software
Excellent communication and interpersonal skills
A professional and courteous telephone manner
Exceptional attention to detail and organisational skills
The ability to manage competing priorities in a busy environment
A sound understanding of patient confidentiality and privacy requirements
Knowledge of medical terminology and healthcare administration processes
A positive, proactive, and team-oriented approach
Why Join One Brain and Spine?
At One Brain and Spine, we are committed to creating an environment where our team feels supported, respected, and valued.
We offer:
Competitive remuneration commensurate with experience
A supportive and collaborative team culture
The opportunity to work alongside leading specialists
A modern specialist practice in a convenient Fitzroy location
Ongoing learning and professional development opportunities
A workplace that genuinely values work-life balance and employee wellbeing
About One Brain and Spine
One Brain and Spine is a leading specialist healthcare provider delivering expert neurosurgical and pain management services to patients across Melbourne and regional Victoria.
Our approach combines clinical excellence with compassionate, patient-centred care.
We are proud of the positive impact we make in our patients' lives and of the dedicated team that makes this possible every day.
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📌 Medical Receptionist (Melbourne)
🏢 One Brain and Spine
📍 Melbourne