As a new role the Home Care Package Case Manager works collaboratively with clients, families, carers, and service providers to coordinate person-centred care that supports individuals to achieve their goals, maintain independence, and enhance their quality of life. The role plans, coordinates, monitors, and reviews services in accordance with HT Care's values, funding requirements, and the Strengthened Aged Care Quality Standards. The role undertakes holistic assessments, identifies risks and support needs, and facilitates individualised care planning, service coordination, and budget management to support ageing in place and hospital avoidance. The role also assists people to navigate My Aged Care, including reassessments to access funding and services that align with changing needs and circumstances.
Key responsibilities
Deliver high-quality service and positive outcomes for consumers and stakeholders
Monitor client's budgets and ensure that they comply with program and organisation requirement
Support consumers to achieve progress towards documented person-centred goal directed outcomes
Undertake reporting requirements as required
Effective management of feedback to initiate resolution of complaints and celebrate successes
Manage individualised program / consumer budgets, according to written direction from management




Assist with the delivery of the Strategy Implementation Plan and the Aged & Carer Services work plan
Work in partnership with consumers with the Touch Point Standards and Guiding Principles of HT Care
Foster the continuous improvement of services to internal and external customers
Maintain accurate and up to date administrative records to meet audit compliance standards as set by funders
About you
Demonstrated experience working with and understanding of the needs and issues facing those who are ageing
Demonstrate an understanding of and experience in delivery of person-centred practices and complex case management
Demonstrate knowledge and understanding of relative acts, legislation and program management in ageing
Demonstrated innovative experience in Aged Care service setting
Demonstrated knowledge and understanding of support at home, community services and delivery of in-home care to support aging in place
Demonstrate knowledge and understanding of identify what aspects of the aged care experience are most important for people and the impact on quality of life.
About us
HT Care is an organisation committed to delivering quality services that are flexible, innovative and responsive to changes in the Community Sector. The organisation operates according to its Vision and Values, with a cultural framework that guides qualified and personal relationships.
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📌 Home Care Package Case Manager (Sydney)
🏢 HT Retirement
📍 Sydney