See more about the role below, including the responsibilities and skills we are looking for.
Ratepayer Assistance Officer (Part time)
Reference: *******
Part time (38.5 hours per fortnight)
Fixed term contract until November ****
Generous superannuation (Up to 17%, conditions apply)
Five weeks annual leave (pro rata for part time)
Free parking onsite with electric vehicle charging facilities available
Health and Wellness Program (including free annual skin checks/flu vaccinations, biennial health assessments, seasonal fitness and wellness sessions)
Discounted membership to our fitness and aquatic facility in Thornlie (Leisure World)
Access to health fund corporate discount
Access to in office gym facility (at the Civic Centre)
Great location (on Albany Highway, close to Tonkin and Roe highways)
Hourly rate: $***** to $***** plus super
About the City
The City serves a diverse community of approximately 145,000 residents.
We are a large local government in Western Australia with a reputation for professionalism, innovation and excellence.
City employees enjoy a work environment that encourages professional development and promotes a healthy work-life balance.
About this position
We are seeking a proactive and customer-focused professional to join our Financial Services team.
As the Ratepayer Assistance Officer, you will play a key role in the recovery of unpaid rates and charges, including negotiating and maintaining payment arrangements, lodging legal documentation and coordinating debt recovery processes.
Working as part of a supportive,



close-knit team, you will partner with another Ratepayer Assistance Officer in a job-share arrangement.
This is a varied role that requires a keen eye for detail, strong organisational skills and excellent customer service.
You will work closely with ratepayers to find practical solutions while ensuring the City's rating services are delivered in accordance with legislative requirements.
What we are looking for
To be successful you must have:
Strong customer service and relationship-building skills
The ability to confidently manage sensitive conversations and negotiate positive outcomes
Sound analytical and problem-solving abilities
Excellent attention to detail and accuracy
Strong organisational skills and the ability to manage competing priorities
Experience in Local Government administration, particularly within a rating context (desirable)
Current Police Clearance (less than three months old)
In return we can offer you
A competitive salary and additional superannuation contributions
Opportunities to learn and grow your skills and career
A supportive and forward-thinking work environment where your contributions shape the community's future.
For further information, contact Human Resources on *********.
Applications close at 4pm on Thursday 19 November ****.
The City of Gosnells embraces diversity and encourages applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, young people and people with disability.
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📌 Ratepayer Assistance Officer (Part Time) (Western Australia)
🏢 Recruitmenthub
📍 Western Australia