We're exclusively partnering with a well-established not-for-profit education provider that has grown significantly over recent years.
This role sits between the service desk and the more senior engineering work. You'll be the go‐to escalation point for complex support issues and the first port of call for the junior members of the support team.
Most of your time will be spent resolving escalated incidents across a cloud‐based Microsoft environment, with scope to support a senior engineer on more complex issues and project work. Reporting to the IT Manager, you'll be based onsite in Melbourne's inner east.
This is a role for someone who is a strong, experienced Level 2, enjoys being the person others turn to, and wants to keep building their skills in a team where everyone gets involved in everything. There's plenty of scope to take on project work for someone willing to put their hand up.
Key responsibilities
Work the service desk queue and own escalated incidents through to resolution
Act as the escalation point and day‐to‐day technical guide for junior support staff
Look after Microsoft 365 user, licence and collaboration tool administration
Manage and troubleshoot Windows and macOS devices, including rebuilds and app deployment
Support the senior engineer with security incident investigation, auditing, patching and backups
Spot recurring issues and help get to the root cause
Keep tickets and knowledge base documentation clear and current
Contribute as a technical resource across IT projects
We're exclusively partnering with a well-established not-for-profit education provider that has grown significantly over recent years.




This role sits between the service desk and the more senior engineering work. You'll be the go‐to escalation point for complex support issues and the first port of call for the junior members of the support team.
Most of your time will be spent resolving escalated incidents across a cloud‐based Microsoft environment, with scope to support a senior engineer on more complex issues and project work. Reporting to the IT Manager, you'll be based onsite in Melbourne's inner east.
This is a role for someone who is a strong, experienced Level 2, enjoys being the person others turn to, and wants to keep building their skills in a team where everyone gets involved in everything. There's plenty of scope to take on project work for someone willing to put their hand up.
Key responsibilities
Work the service desk queue and own escalated incidents through to resolution
Act as the escalation point and day‐to‐day technical guide for junior support staff
Look after Microsoft 365 user, licence and collaboration tool administration
Manage and troubleshoot Windows and macOS devices, including rebuilds and app deployment
Support the senior engineer with security incident investigation, auditing, patching and backups
Spot recurring issues and help get to the root cause
Keep tickets and knowledge base documentation clear and current




Contribute as a technical resource across IT projects
About you
Takes ownership and works well without close supervision
A methodical troubleshooter who knows when to elevate
Patient and generous with knowledge - happy to mentor others
Collaborative and comfortable in a shared team space
Calm and service-focused in a busy, customer-facing environment
Looking for a role to settle into, learn from and grow with
Essential experience
At least 2 years in a senior Level 2 support role (non-negotiable)
Strong Microsoft 365 administration experience
Device management and endpoint support across Windows and macOS
Experience working within a service desk ticketing system
Exposure to Linux, or a willingness to learn
Australian working rights - visa sponsorship is not available
Why you'll want to join
Be the senior support voice in a small, collaborative team
Hands‐on exposure to security, infrastructure and project work
A modern, cloud‐first Microsoft environment
A reliable team with low turnover
Not-for-profit salary packaging on top of base salary
Additional information
Permanent, full-time
Onsite 5 days a week in Melbourne's Inner East
Interview process of up to two stages
Align Talent is committed to connecting great candidates with opportunities where diverse perspectives are valued. Teams with different ideas and experiences are more creative, effective, and innovative. If this role excites you but you don't meet every point on the job description, applications from all qualified candidates are encouraged - skills, curiosity, and enthusiasm matter most.
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📌 Senior It Support Specialist (Melbourne)
🏢 Align Talent
📍 Melbourne