Job DescriptionITSM Process Analyst (NV2 Cleared)Canberra$120K PackagePermanent OpportunityNV2 Clearance RequiredAre you looking to take the next step in your IT Service Management career?
We are partnering with a well-established organisation seeking two Junior ITSM Support Analysts to support and enhance key ITIL service management processes within a secure environment.These permanent positions offer the opportunity to work closely with operational and technical teams, driving process improvement and service delivery outcomes across critical ICT services.Change, Release & Configuration ExperienceSupport and maintain Change Management processesAssist with Release Management activities and governanceContribute to Configuration Management and CMDB accuracyIdentify opportunities for process improvement and compliance upliftIncident & Request Management ExperienceSupport Incident and Major Incident Management processesMonitor and report on service performance and trendsAssist with Request Management workflows and continuous improvement initiativesCollaborate with service desk and operational teams to improve customer outcomesAbout YouExperience supporting ITSM or ITIL-based environmentsUnderstanding of core ITSM disciplines such as Change, Incident, Release, Configuration or Request ManagementStrong stakeholder engagement and communication skillsProcess-oriented mindset with a focus on continuous improvementAbility to work within a secure government or enterprise environmentEssential RequirementsCurrent NV2 Security Clearance2 Years experienceAbility to work onsite in CanberraWhat's on Offer?
Permanent positions with an attractive package of approximately $120KOpportunity to develop your ITSM career within a highly secure environmentExposure to enterprise-scale ICT operations and service management practicesCollaborative team setting with strong career growth opportunities
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