Service and Operations Manager - Forklifts
Hyworth Forklifts is proudly celebrating 20 years as a trusted specialist in forklift hire, sales and service across Sydney's warehouse and logistics sector.
Established in ****, we run a modern fleet including lithium electric counterbalance forklifts, reach trucks, walk-behinds, LPG forklifts and pallet movers.
Our business is growing strongly, and we're creating a current senior role to lead our service operation.
About us
Hyworth Forklifts is proudly celebrating 20 years as a trusted specialist in forklift hire, sales and service across Sydney's warehouse and logistics sector.
Established in ****, we run a modern fleet including lithium electric counterbalance forklifts, reach trucks, walk-behinds, LPG forklifts and pallet movers.
Our business is growing strongly, and we're creating a new senior role to lead our service operation.
About the role
You'll run our workshop and field service team day to day.
You'll set the priorities, back up the mechanics on technical issues and make sure every machine goes out right.
It's a leadership role first, but you're still a forklift tech at heart and happy to grab the tools when the job needs it.
The role is based in our Prestons workshop, with occasional site visits to support our field mechanics when needed.
Start date: late January ****.
What you'll do
Workshop and field service
Lead, support and develop our in-house mechanics and contractors
Set and manage workshop priorities and job scheduling
Manage field service enquiries, breakdowns and repairs across Sydney
Be the first point of contact for technical questions and fault-finding
Handle technical issues with machines in transit, working with our rental coordinator
Quality and approvals




Quality-check machines before they go out to customers
Review and approve job cards and field service work orders
Maintain service records and the servicing schedule for our hire fleet
Planning and coordination
Work with our sales team to set realistic ready dates for sold and hired machines
Manage spare parts stock and work with suppliers on technical issues
Safety
Make sure all equipment meets safety and regulatory standards
Promote a safe workshop through training and clear procedures
Reporting and improvement
Report workshop costs and revenue at our weekly sales and operations meeting
Keep workshop procedures up to date and suggest better ways of working
About you
Trade qualified in a relevant field, such as forklift, diesel, heavy vehicle, automotive or auto electrical
Strong forklift industry experience, with solid mechanical, hydraulic and electrical knowledge
Experience leading or supervising a team of technicians, or ready to step up into management
Confident making technical calls and solving problems under pressure
Excellent communication skills with staff, customers and suppliers
Comfortable using job management software and basic computer systems
Current Australian driver's licence; High Risk Work Forklift Licence (LF) highly regarded
Full working rights in Australia
Strong commitment to safety, with a proactive and reliable work ethic
What's on offer
$110,000 – $120,000 base salary (based on experience) + superannuation
Performance bonus program
Laptop and mobile phone
Flexible salary packaging, including novated vehicle leasing for eligible employees
A senior role with real ownership, working directly with the director
Be part of a growing, established business
Loyalty reward: a $5,000 fully funded dream trip after 5 years of continuous service
#J-*****-Ljbffr

📌 Service And Operations Manager - Forklifts (Sydney)
🏢 Hyworth Forklifts
📍 Sydney