Field Services Engineer: (Onsite) We're seeking a customer-focused IT Field Services Engineer (L2) to join Nexon Asia Pacific in a permanent, onsite role supporting customers across Sydney CBD and metro locations.
You'll provide hands‐on troubleshooting and escalation support, deliver excellent onsite experience, and work closely with our Service Desk and Level 3 teams to resolve incidents and requests efficiently.Key ResponsibilitiesProvide Level 2 support onsite and remotely (ticketing system, phone and email)Act as an escalation point for the Level 1 Service Desk and internal support teamsDiagnose and resolve end‐user hardware, software, operating system and application issuesPerform hands‐on IMAC activities (installs, moves, adds and changes), including device builds and user setupsTroubleshoot Microsoft 365 issues (Outlook, Teams, OneDrive/SharePoint) and identity/access issues (AD/Azure AD)Maintain accurate ticket notes, updates and customer communications to agreed SLAsEscalate complex issues to Level 3 and/or vendors and coordinate through to resolutionDocument fixes, known errors and support processes to improve team efficiencyProvide dedicated onsite support and build strong relationships with key stakeholdersWhat Will Make You SuccessfulManaged Service Provider (MSP)



experience highly regardedOver 3+ years' experience in Field Services / Desktop Support in a mid to large environmentStrong troubleshooting across Windows workplace and common business applicationsStrong Microsoft knowledge (Microsoft 365, Exchange, SharePoint/OneDrive, Teams)Active Directory administration, Group Policy and basic PowerShell capabilityExposure to Azure/Azure AD and endpoint management tools (e.g., Intune) desirableRemote support experience (RDP/Terminal Services; Citrix Virtual Apps desirable)ITSM experience (ServiceNow and/or N-able desirable)About YouExcellent written and verbal communication skills, with a strong customer‐service mindsetProven experience in a customer‐facing IT support role (internal and/or external customers)Able to work autonomously in the field while collaborating effectively with a broader support teamStrong ownership mindset, able to prioritise and drive tickets through to resolutionWell organised with great time management and attention to detailAbout Nexon Asia PacificNexon Asia Pacific has been providing dynamic IT solutions to clients from mid‐market businesses, public and non‐profit organisations since ****.
We support clients with highly skilled professionals spread across Australia with solutions including Cloud Services, Unified Communications, Managed Security, business continuity, high‐performance network and business applications.
For more information, visit candidates must have full permits to work in Australia.
#J-*****-Ljbffr

📌 Field Services Engineer, Sydney
🏢 Nexon Asia Pacific
📍 Sydney