Strategic Collision Repair Group – Silverwater NSW
As a Driveway Attendant, you will be the key interface between customers and the workshop, managing the vehicle check-in process and vehicle handover upon completion.
You will help ensure customers receive clear communication and a smooth service experience while supporting the workshop in delivering efficient, well-scoped repairs.
Key responsibilities
The driveway assessor needs the following skills:
Excellent communication and customer service skills
Broad knowledge of collision repairs in panel, paint, mechanical and electrical
Fluency in industry IT tools, including iBodyshop, PartsCheck and electronic parts catalogues
Time management skills and the ability to delegate tasks
Ability to quality control to ensure industry standard completed repairs
Ability to create and maintain strong relationships with work providers
Check vehicles in and complete the handover process when repairs are finished
Triage incoming jobs and assess the initial scope of required repairs
Communicate customer concerns clearly to the CSO, workshop staff, assessors and other relevant parties




Coordinate information between customers and internal teams throughout the repair process
Ensure vehicle and job details are accurately recorded and communicated
Support a professional, organised and customer-focused workshop workplace
The daily functions of the role are as follows:
Vehicle Inspections
Vehicle Check In
Final Inspection
What we're looking for
Driving profitability through accurate scoping, accepting appropriate jobs and reallocating repairs as required
Ensuring repairs are complete and of commercial quality and customer concerns have been addressed or referred to work providers
Experience in a customer-facing automotive, workshop or service environment
Strong communication and customer service skills
Ability to triage jobs, identify repair requirements and manage competing priorities
Confidence communicating with customers, workshop staff, assessors and other stakeholdersStrong attention to detail and accurate record-keeping skills
A practical understanding of vehicle repairs and workshop processes
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📌 Driveway/Front-Of-House Assessor (Sydney)
🏢 Strategic Collision Repair Group
📍 Sydney