We have a excellent opportunity for a Receptionist to join our team and use their exceptional people skills, combined with a love for animals.
This is not your typical receptionist role!
A typical day at GVH will see you performing many varied tasks, such as:
Greeting clients & patients as they arrive
Handling client enquires via phone, email and in person
Managing the day-to-day patient appointment scheduling and triaging
Keeping the public areas such as reception and consulting rooms neat and tidy, as well as cleaning up that occasional nervous puppy mess on the floor
Processing payments via EFTPOS, credit card, cash and through Vetpay,
Physical ability to handle and lift up to 15kgs (either animals that must be carried, or stock items like large bags of food)
Sale of products such as over the counter medications, animal care products, enrichment, and equipment
Utilising your administrative skills to assist with daily tasks assigned to you
Working closely with your colleagues, especially with the vets and nurses
Working Hours
You can expect to work a minimum20 hours per week, but up to 38 hours per week depending on shift availability.
Shifts are on a rotating roster Monday to Friday and up to every second Saturday.
GVH has various shifts with different start and finish times.
Our earliest shifts start at 7:45am, and our latest shifts finish at 7:30pm, with shift changes in the middle.
You must be able to work within these times to fit into our roster.
This is a permanent part-time role; you will be paid an hourly rate above the current award rate and receive all entitlements as per the National Employment Standards and the award.
Our Ideal Candidate
While we offer training on all aspects of the role, certain skills and experience are very advantageous to your application.
High emotional intelligence




Ability to self-manage in a fast-paced environment
Empathy and resilience when facing difficult situations (eg unwell patients and concerned owners)
Excellent time management and ability to take initiative
The knowledge, ability, and confidence to handle many types of animals
Previous experience working in a receptionist or customer service role, (particularly previous veterinary receptionist experience)
Existing experience with medical terminology
Willingness to make a long-term commitment to the role
Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files
Experience working with Microsoft Office applications such as Word, Excel and Outlook, or equivalent
Flexibility learning new systems relevant to the Vet Industry, such as Vision for our scheduling and patient files
Why work with us?
We offer:
Opportunities to gain animal handling experience with a variety of different animals, including wildlife and pets
No Sunday or Public Holiday work
Professional development and training opportunities, including catered learning sessions in collaboration with various manufacturers
Above award wages
Free parking just a short walk from the practice
Tea, coffee and snacks provided
Midyear events, staff get-togethers, monthly "cake days" for birthdays andEaster and Christmas events
An inclusive, fun and supportive work environment
Please Note
This role is open to anyone with unrestricted working rights for Australia.
We DO NOT sponsor visa requirements.
Your application will not be considered if you ask us to sponsor your visa.
Due to the large volume of applications, only shortlisted candidates will be contacted if successful through initial screening.
Recruitment will be ongoing and the advert may be removed at any time if the successful candidate is found.
#J-*****-Ljbffr

📌 Receptionist - Veterinary Hospital (Australia)
🏢 Gungahlin Vet Hospital
📍 Australia