Job Type: Permanent position | Full time position
Job Description
Barrenjoey Capital Partners The Associate Dealing Room Support Engineer is a hands-on technical role supporting the day-to-day technology needs of Barrenjoey's trading floor users and beyond.
This is an incredibly fast-paced and exciting role providing technical support to end users across the market facing businesses and beyond, while developing your technical skills and expertise.
Key responsibilities of this role will include the following
Provide first-line troubleshooting and support for laptops, desktops, virtual desktops, thin clients, dealer voice systems and peripheral hardware, along with their operating systems and software
Assist with the deployment and maintenance of desktop infrastructure, including system upgrades, patch management, and software installations
Work collaboratively with other team members and other teams to identify and resolve issues that impact end-user computing both at our Sydney HQ extending out into our global offices
Maintain technical documentation, including standard operating procedures and support guides
Follow corporate policies, security standards, and regulatory requirements in all end-user support activities
Assist with managing and tracking corporate technology assets and maintaining accurate inventory records
Contribute to improvements in end-user support workflows to ensure efficient and reliable user experience
Participate in IT projects,



gaining exposure to desktop support requirements and implementation
Assist in preparing reports on support metrics and process effectiveness
Desirable skills and commercial experience
At least Diploma in IT or equivalent and minimum 12 months of work experience
Previous experience providing technical support to corporate end-users highly desirable
Strong Microsoft Windows and Microsoft Office knowledge required
Knowledge of trading applications such as Bloomberg, Iress, Flextrade desirable
Active Directory, Intune, Powershell skills highly regarded
Understanding of dealer voice platforms positive to have
Strong communication, interpersonal, customer service skills are imperative
A keen interest in computing and a desire to help people will see you thrive in this role
About Company Barrenjoey is a proudly Australian financial services firm.
Established in ****, we have built a platform that attracts, empowers, and challenges the very best people.
Employee ownership means every single one of us is empowered to move quickly and decisively, in the interests of our clients' success.
We are diversified across a number of businesses, including full-service capability across Advisory & Capital Markets, Financial Markets and Investment Management.
We employ over **** of the industry's very best people based across our six offices, with global connectivity and access for our clients through our strategic partnership with Barclays.
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📌 Associate Dealing Room Support Engineer (Sydney)
🏢 Sociable Tech
📍 Sydney