Arbex is seeking a Consumer and Customer Experience Team Lead to drive day-to-day service delivery and continuous improvement across Consumer and Professional channels.
You will manage escalations, monitor performance, and collaborate with Sales, Marketing, and Supply Chain to optimise customer interactions.A practical, hands-on leader who thrives in a fast-paced setting will excel.
You will lead two Customer Liaison and Loyalty Managers, ensuring timely responses to ~2,400 annual
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📌 Customer Experience Lead - Operations & Escalations (Sydney)
🏢 Arbex
📍 Sydney