Technical Service Administrator & Showroom ConsultantTechnical Service Administrator & Showroom ConsultantSupport inquiries by clients regarding Service, Warranty, General Tech Inquires, InstallationsResolve customer enquiries via phone and email, logging cases in the provided platformProvide remote technical support to end-users, retailers, and partners to diagnose and resolve product issues efficientlyCoordinate field-based technical service activities, ensuring timely and professional on-site support for customers, through our Technical Service PartnersCoordinate spare parts and replacement parts management, inventory management and ordering, ensuring availability and delivery for service interventionsMonitor service performance metrics and maintain accurate service reports and documentation.Plan and coordinate training programs for Technical Service PartnersCoordinate spare parts and replacement logistics for partners to support service operations across regionsMonitor partner service quality, providing feedback and continuous improvement initiativesWork closely with HQ and regional technical departments to implement new training materials, updates,



and product knowledge sharingShowcasing the BORA product range through compelling story telling and profound product knowledge with a basic level of cooking ability to demonstrate the appliances, as requiredEnsure necessary consumables are fully stocked and aid where needed on in house event preparations and coordinationGeneral office and showroom based administrative tasks for a cohesive environmentYour profile:Full work rights within AustraliaTechnical Customer Service experience, ideally in an appliance industryUnderstanding of electrical, mechanical and software-related systems (IOT)Ability to understand complex technical interdependenciesCapability to coordinate demonstrations to clients and organise training to Service PartnerEnsure technical accuracy and product resolutionTranslate complex technical topics into practical service and training conceptsBasic cooking ability and food hygiene best practicesVery good Microsoft office skillsWorking days Tuesday - Saturday, 8:30am – 5:00pm with occasional evening work as requiredWe are offering:Excellent learning opportunities and full training providedA dynamic role – hybridHead office in Drummoyne NSWSmall national team environmentVarious team events
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📌 Technical Service Administrator & Showroom Consultant (Sydney)
🏢 BORA APAC
📍 Sydney