Corporate National Relationship Manager (12 Month FTC)
Sydney, NSW, Australia (Hybrid)
Job Description
The Middle Market Relationship Manager role is focused on driving growth within a defined group of existing customers.
This is achieved through a consultative selling and financial conversations approach to ensure maximum account penetration and identifying new opportunities for growth.
This is primarily a phone-based role with some face-to-face account management.
Responsibilities
Key responsibilities include retaining and expanding the existing relationship with a defined portfolio across multiple industries.
Your portfolio will consist of approximately 250 Corporate Card Clients and you will be required to achieve an annual charge volume and Growth targets.
Your key focus will be maintaining a high level of customer satisfaction, account growth and a reduction in attrition.
Emphasis is on your ability to maintain the client relationship in and across multiple levels within the client's organization to drive incremental growth.
You will be dealing mostly with C level executives.
You will be required to create winning client strategies as well as internal account plans, client business plans and account reviews.
Day to day activities will be, but not limited to account reviews, issue resolution and conducting a needs assessments to embed additional American Express products & Digital tools.
Additionally, the ADE is required to synthesise information from a variety of sources (customer conversation, media, and internal resources) to uncover and convert charge volume growth opportunities.
The Account Manager will also need to demonstrate the ability to create account plans, identify risk factors and protect the portfolio against charge volume loss.
Qualifications
Previous relationship management and consultative sales experience
Ability to influence & grow the business through value added conversations
Strong pipeline management skills
Strategic Account Management skills




Strong Financial Acumen and the ability to have commercial conversations on Working Capital and cash flow.
Ability to respectfully challenge the status-quo & influence without authority
Ability to work collaboratively across diverse teams
Resilience, Thought Leadership & ability to prioritize for success
Strong analytical and problem-solving skills
Account planning and client strategy development skills
Experience in dealing with C level Executives
High degree of commercial acumen and Strong negotiation and influencing skills
Corporate card knowledge an advantage.
One Force knowledge and advantage
About American Express
At American Express, our culture is built on a 175-year history of innovation, shared values, leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world‐class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well‐being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Benefits
Competitive base salaries
Bonus incentives
Support for financial‐well‐being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Versatile working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on‐site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Job Requirements
Job Schedule: Full time
Location: Sydney, NSW, ****, AU (Hybrid)
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📌 Corporate National Relationship Manager (Sydney)
🏢 Amex
📍 Sydney