Job SummaryAs a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues.
Qualifications: Previous experience in customer service, account management or business development; experience in the Telco or ICT industry is highly regarded; strong relationship-building and networking skills (BNI experience is a plus); excellent communication, presentation, and negotiation abilities; self-driven and confident working independently across a regional territory; ability to provide expert guidance on tech solutions to achieve business outcomes; a 'can do, will do' attitude with high levels of motivation and integrity.Job DetailsFull time permanent positionRegular office hours, Monday - Friday 8:30am - 5:00pm$65,000 - $70,000 + Super + Commission (OTE $100,000)A supportive and collaborative company cultureStaff discountsOngoing training and career opportunitiesJob Summary (Telstra Retail)As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues.
You will create positive experiences through effective communication and adherence to retail standards.
This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.Employment Type Permanent | Closing Date 3 Dec :59pm | Job Title Telstra Retail:



Part Time Customer Service & Sales Consultant BAIRNSDALESalary and BenefitsHourly Rate $***** per hourPlus 12% SuperannuationGenerous Discounts Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.Leave Options Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.Training & Career Growth Opportunities Access over 17,000 learning programs with LinkedIn Learning, and develop your career with our Future Ready program designed to build on your skills and prepare you for your next step.Flexibility We offer adaptable working hours and a supportive approach to parental leave—do it your way!
Recognition & Rewards Benefit from performance rewards and a range of recognition programs to celebrate your success.Inclusive Culture Join a diverse and inclusive team where everyone's unique perspective is valued and respected.ResponsibilitiesHandling inbound enquiries via phone and email, alongside outbound calls to customers who have enquired online.Building rapport, recommending suitable products and converting enquiries into new memberships.Participating in occasional outbound campaigns to reconnect with previous customers.Managing cancellation enquiries and identifying opportunities to retain existing members.Identifying cross-selling and upselling opportunities.Working towards sales, retention and customer service targets as part of a collaborative team.QualificationsPrevious sales experience, ideally within a phone-based or contact centre environment.Strong customer service skills and a genuine passion for helping people.Confidence in providing suitable solutions.The ability to build rapport quickly and create positive customer experiences.A collaborative approach and willingness to contribute to team success.
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📌 Store Consultant (Customer Service) (Victoria)
🏢 National Storage
📍 Victoria