About The Role
We're looking for a licensed Customs Broker who enjoys solving complex customs and clearance challenges and wants broader exposure than a traditional brokerage role.
This position combines hands-on customs brokerage with involvement in customer solutions, process improvement projects, operational initiatives and future service development across Australia and New Zealand.
While customs clearance remains at the core of the role, you'll also work closely with senior leaders on projects, customer requirements, regulatory challenges and process improvements that help shape the future of clearance operations.
For the right person, this is an chance to build your profile, gain exposure to senior stakeholders and develop experience well beyond day-to-day brokerage activities.
What You'll Be Doing
Managing customs clearances and complex declaration activity
Providing technical customs advice and support
Reviewing tariff classifications and regulatory requirements
Working directly with customers to resolve clearance issues
Supporting solutions for customers with specialized customs and compliance requirements
Reviewing and improving operational processes and SOPs
Participating in projects involving automation, technology and process improvement
Supporting customer onboarding and implementation activities
Working with Operations, Compliance, Commercial and Engineering teams across Australia and APAC
Assisting with training, coaching and knowledge sharing across the team
Why This Role Is Different
This is not a traditional broker role focused solely on declaration processing.
You'll Have Opportunities To




Work on high-profile customer solutions and projects
Gain exposure to regional operations across Australia, Current Zealand and APAC
Be involved in process improvement and automation initiatives
Participate in customer meetings and technical discussions
Build relationships with senior operational, compliance and commercial stakeholders
Develop skills that support future progression into leadership, project or specialist roles
At the same time, the role remains grounded in practical customs brokerage work and technical expertise.
What Success Looks Like
Become a trusted technical resource for customs and clearance matters
Built strong relationships with customers and internal stakeholders
Contributed to process improvements and operational initiatives
Developed expertise in specialized customer solutions
Expanded your exposure beyond traditional brokerage activities
Skills & Experience
We're interested in Customs Brokers who have strong technical capability, sound judgement and a desire to continue developing their career.
Essential
Licensed Customs Broker
Solid understanding of Australian customs legislation and brokerage operations
Experience managing customs declarations and complex clearances
Strong attention to detail and regulatory compliance




Excellent written and verbal communication skillsAbility to build productive relationships with customers and stakeholders
Highly Regarded
Experience handling escalated or complex customer matters
Trade compliance knowledge
Process improvement experience
Project or implementation experience
Coaching or mentoring experience
What We Offer
Career Growth and Development
At FedEx, many customs professionals have progressed into leadership, engineering, project and management roles across the business.
We Actively Support Career Development Through
Internal promotions
Cross-functional projects
Leadership development opportunities
Tuition assistance programs
Technical and professional training
Additional Benefits
Competitive salary package
Hybrid working arrangements once established in the role
Regional exposure across Australia, New Zealand and APAC
Participation in business improvement and technology projects
Employee assistance and wellbeing programs
Employee discounts across a range of products and services
Who Are We?
At FedEx, moving the world doesn't only mean delivering for our customers around the globe.
Moving the world is also about creating what's next.
We're a global team committed to innovation, growth and operational excellence.
With more than 500,000 team members worldwide, we help connect people and possibilities every day.
This isn't just a job.
It's an opportunity to build a long-term career with a company that invests in its people and creates opportunities for them to grow.
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📌 Customs Broker Lead (Sydney)
🏢 FedEx Australia
📍 Sydney