As part of the service desk team, you will be responsible for providing support toemployees.
This involves responding to their inquiries via the ticketing system, phone or chat, diagnosing/analyzing problems, and ,providing workarounds.Environment includes Hardware and Software, Windows OS, Office 365, VPN, mobilephones, video conferencing, Teams Telephony, ITIL processes, Stock management, printingsolutionsSkills:2-5 years of experience in service desk support for windows ecosystem, software,and hardware troubleshooting for end users.Experience in Service Desk (remote supporting users using tools such as MicrosoftExperience in Desktop support role (Microsoft Windows 11, Microsoft Team RoomExperience in the usage of service desk ticketing system to handle incidents andrequests.Robust analytical skills and efficient problem solvingWillingness to learn continuously.Good Communication skills (ie. internal stakeholders and external stakeholderssuch as presenting ideas and communication with vendor support.)
#J-*****-Ljbffr

📌 Desktop Support Engineer (Sydney)
🏢 Synechron
📍 Sydney