You'll love this role if you're the person people turn to when they need answers.You enjoy helping people, solving problems and bringing clarity when things feel uncertain.
Maybe you've worked in customer service, hospitality, retail, property administration, or another role where communication and good judgement matter.As a Claims Advisor, you'll help customers when life doesn't go to plan.
Whether it's damage to their home, a vehicle accident or something else they rely on every day, you'll be the person helping them understand what happens next and guiding them through the process.In this role, you'll manage a portfolio of claims from start to finish.
You'll spend your days speaking with customers, reviewing information, organising repairs, coordinating suppliers and making decisions that help keep claims moving.
No two claims are exactly the same, which means you'll be constantly learning, problem solving and building your confidence.You'll be supported by paid training, on-the-job coaching and experienced leaders from day one.
We'll teach you insurance part and you'll bring the curiosity, communication skills and willingness to learn.Many of our leaders started in frontline roles just like this one.
If you're looking for meaningful work, genuine development and a role that can grow with you, you'll likely love it here.What you'll be doingA full time role in-office at Sippy DownsTake ownership of claims once they are lodged and manage them through to resolutionBe the main point of contact for customers, repairers, and assessors, keeping everyone updated and on trackManage a portfolio of claims at different stages,



working through structured workflow queues and daily prioritiesReview policy details and evidence to make fair, accurate decisions within guidelinesApprove repairs, arrange hire cars, pay invoices, follow up quotes, and respond to customer updatesKeep detailed and accurate notes so every claim is clear and compliantHandle calls from customers who may be stressed, explaining what happens next and guiding the claim forwardBuild strong knowledge of repairs, assessments and how claims progress from start to finishWhat great looks likeClaim details and notes are accurate and complete the first timeAble to explain decisions clearly so customers understand whyCustomers finish calls clear about what happens nextWorkload stays organised and claims keep moving without unnecessary delaysBalance empathy with fair and consistent decision makingFollow compliance, privacy, and risk requirements properly every timeStay calm and skilled, even when conversations are emotionalIf you can see yourself growing into this, you'll likely love it here.What you'll getClear pay and incentives - Performance-based incentives, plus annual salary reviewsTime off you can plan around - 22 days annual leave, plus volunteer leaveA workplace you can feel - Food trucks,



themed days and team celebrations that bring real energy to the dayLeaders who back your growth - Clear direction, regular coaching and real opportunities to step into recent rolesPractical benefits that support you day to day - Free skin checks, flu jabs, wellbeing sessions, discounted gym access and discounted Youi insuranceWork that has real purpose - Helping customers get back on track when life doesn't go to planWhy YouiWe're here to make insurance better by being more human.
You're not just doing your job, you're making sure real people get looked after, especially when life doesn't go to plan.
Every conversation, every decision, every day you're part of raising the bar for want awesome service really means.We set high standards and recognise people who deliver.
Results are rewarded through incentives, everyday shout-outs and programs like Youi Stars, so the impact you make never goes unnoticed.
You'll know what's expected of you, where we're heading and how your work contributes.
We grow our own people here, with clear pathways, structured development and hands-on coaching, helping many team members step into leadership and specialist roles across the business.And as more customers choose Youi, we keep growing, creating new roles and opportunities to build your career over time.
We don't just want insurance to be different; we're actively making it better.
And we're doing it together.Work that's a bit more you-shaped.Visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.
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📌 Claims Care Home Advisor (Queensland)
🏢 Youi Insurance
📍 Queensland