Our client, a leading Australian organisation, is seeking a Senior Business Analyst to join the Customer portfolio within its Technology & Digital function.
The portfolio supports a range of technology and digital transformation initiatives across the business.
Salesforce is the primary platform, with projects spanning customer engagement portals, system integrations and broader digital enhancements.
The portfolio also includes website upgrades, SharePoint migrations and other enterprise technology initiatives, along with emerging work in AI and automation, including AI-assisted case management.
$185,000 + super + bonuspermanent opportunityFlexible employer - 2/3 days from the officeImmediate hire - looking for someone this side of Christmas
You will work closely with a Senior IT Project Manager, Process Analyst, Solution Architect and wider team, owning business analysis and helping shape solutions from initial problem definition through to delivery.
Responsibilities
Own business analysis across the portfolio, shaping solutions from problem definition through to delivery
Engage a broad range of stakeholders to understand business challenges and get to the root cause, challenging assumptions where appropriate




Define functional and data requirements for Salesforce-based and wider enterprise solutions
Develop business cases that articulate commercial value and support investment decisions
Support solutions through testing and implementation
Contribute to AI and automation initiatives, including AI-assisted case management
Support integrations with enterprise platforms such as SAP and GIS
Collaborate closely with the Project Manager, Process Analyst and team
Qualifications and Experience
Proven experience as a Senior or Lead Business Analyst on technology and digital transformation programs
Demonstrated ability to operate autonomously and to challenge stakeholders constructively
Solid problem-solving skills, with a commercial, solutions-focused mindset rather than a requirements-gathering approach
Experience defining functional and data requirements and developing business cases
Experience supporting delivery through testing and implementation
Exposure to Salesforce or similar CRM and portal platforms (highly regarded)
Experience with system integrations, such as SAP or GIS (desirable)
Interest in or exposure to AI and automation use cases (desirable)
Excellent stakeholder engagement and communication skills
#J-*****-Ljbffr

📌 Lead Business Analyst - Salesforce (Sydney)
🏢 Lanson Partners
📍 Sydney