Casual role | competitive rate of $***** per hour + superannuationBe the friendly face that turns great stays into unforgettable holidaysWork in a beautiful natural bush setting with a supportive, family-owned teamAbout UsBIG4 Shepparton Park Lane Holiday Park is part of the Park Lane Group — a proud family-owned business since ****.We create places where families relax, reconnect and make great memories.A beautiful holiday park loved by guestsPart of a growing and trusted family businessWe care about quality, pride and excellent serviceA friendly team that supports each otherA place where your work truly makes a differenceWhat You'll DoBring Holidays to Life!
Are you passionate about delivering unforgettable holiday experiences and thriving in a vibrant, guest-focused environment?
Look no further!
Park Lane Holiday Parks is searching for a dynamic and enthusiastic Guest Experience Officer to help create magical getaways for our guests.
You will be a key player in ensuring every guest's stay is seamless and memorable.You will help make every guest stay smooth, welcoming and memorable.Welcome guests and provide front desk supportManage bookings,



payments and guest enquiriesAnswer phone calls and emails promptlyResolve guest concerns with care and professionalismPromote park activities and accommodation optionsWhat You'll BringYou enjoy helping people and thrive in a busy environment.Strong customer service skillsClear communication and a positive attitudeGood organisation and attention to detailConfidence using booking systems and computersAbility to work both independently and in a teamCurrent Working with Children Check (or willingness to obtain) and Australian work rightsAvailability to work weekends, public holidays and school holidaysWhat's in it for YouLive and work surrounded by rolling vineyards and breath-taking mountain rangesStaff discounts across Park Lane Holiday Parks and A Maze N ThingsWork with a supportive team and help create memorable holiday experiences for thousands of guests each yearJoin a trusted family-owned Australian business where your contribution mattersBe part of an exciting period of growth, with major expansion plans underwayAccess career development, training opportunities, and employee benefits across the Park Lane Group
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📌 Guest Experience Officer (Victoria)
🏢 Park Lane Group
📍 Victoria