Location: Chipping Norton, NSWPay: $33 per hour + superContract: Initial 3-month contract, with a view to extensionHours: 38 hours per week, with start times of 8am, 9am or 9:30amWork arrangement: Office-based
Contact Centre Representative
Location: Chipping Norton, NSWPay: $33 per hour + superContract: Initial 3-month contract, with a view to extensionHours: 38 hours per week, with start times of 8am, 9am or 9:30amWork arrangement: Office-based
About the Role
Join the Customer Care team of a leading manufacturing organisation, supporting customers and dealers with inbound enquiries.
As the first point of contact, you'll provide product information, resolve or escal...
Key Responsibilities
Handle inbound customer calls, providing qualified and friendly service.Respond to customer and dealer enquiries by phone,



email and other channels.Record customer concerns and maintain accurate CRM records.Provide product information and process technical support and service requests.Allocate service jobs to service agents or refer them to the Service Delivery team.Follow internal processes and procedures.
About You
At least 12 months' experience in a contact centre environment.Strong telephone communication skills and the ability to manage challenging conversations.Excellent attention to detail, time management and teamwork skills.Basic to intermediate computer skills, including Microsoft Excel and Outlook.A typing speed of at least 35 words per minute.SAP CRM experience is highly regarded.Familiarity with product components, fault codes and terminology is an advantage.
Why Join Us?
Earn $33 per hour + super on an initial 3-month contract, with a view to extension.Join a supportive team within a leading manufacturing organisation.Work consistent, full-time hours, with several start times available.
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📌 Contact Centre Representative (Sydney)
🏢 Talent International
📍 Sydney