Position Highlights

- Join a multidisciplinary team delivering person-centred mental health support
- Coordinate assessments, care planning, referrals and wraparound services
- Adaptable, family-friendly working arrangements
- Generous salary packaging benefits of up to $18,550
- $46.00 to $51.26 per hour plus 12% superannuation

Employment Type

- Contract – Full-Time
- Contract until 30 June 2027

Practice Information

The organisation provides inclusive, person-centred mental health and community support services. Its multidisciplinary team works with participants, families, carers, health professionals and community service providers to coordinate appropriate care and support pathways.

The organisation is committed to cultural safety and welcomes people from Aboriginal and Torres Strait Islander communities, culturally and linguistically diverse backgrounds, LGBTIQA+ communities, people with disability, people with lived or living experience, and people of all ages and genders.

Position Description

The Intake and Assessment Coordinator will be an important first point of contact for people seeking support. Working within a multidisciplinary team, the successful candidate will complete comprehensive assessments, identify individual needs and connect participants with suitable services and supports.

Key responsibilities include:

- Conduct comprehensive biopsychosocial assessments and develop person-centred recovery and care plans
- Use the Initial Assessment and Referral Decision Support Tool to determine support needs and appropriate service pathways




- Coordinate wraparound support with participants, families, carers and service providers
- Provide brief interventions, including psychoeducation and evidence-based approaches such as Cognitive Behavioural Therapy, Dialectical Behaviour Therapy, Acceptance and Commitment Therapy and Motivational Interviewing
- Identify mental health, physical health, and alcohol and other drug support needs
- Apply risk assessment, crisis intervention and escalation procedures
- Support participants throughout their service coordination journey
- Work closely with general practitioners, emergency departments, inpatient units, Community Mental Health Teams and other community services
- Develop strong referral pathways and partnerships with internal and external stakeholders
- Maintain accurate clinical records, documentation and service data
- Contribute to quality improvement, audits, accreditation, reporting and key performance indicator monitoring

Position Requirements

- A minimum Certificate IV in Mental Health, Community Services or Youth Work, a Diploma of Counselling, or an equivalent qualification
- Experience in mental health intake, assessment, triage and referral
- Knowledge of mental health, psychosocial, alcohol and other drug,



and community support services
- Experience applying risk assessment, crisis intervention and escalation processes
- A strengths-based, recovery-oriented and non-judgmental approach
- Strong communication, relationship-building and negotiation skills
- Ability to work independently and collaboratively within a multidisciplinary team
- Strong administration, time-management and documentation skills
- Ability to provide culturally responsive and inclusive support to Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTIQA+ people and other priority populations
- Confidence using Microsoft Office and client information systems
- A current driver licence and the ability to travel locally within the Toowoomba Regional Council area

After Hours Requirements

No after-hours requirements have been specified.

About Toowoomba

Toowoomba is a major regional city on the lands of the Giabal and Jarowair Aboriginal peoples. Known as Queensland’s Garden City, it offers established health, education and community services, a vibrant dining and cultural scene, and convenient access to Brisbane and the wider Darling Downs region.

Following successful placement, eligible candidates may be entitled to receive support and financial assistance through Health Workforce Queensland's comprehensive workforce attraction and retention incentives. This position may be eligible for a scholarship or bursary for ongoing professional development.

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📌 Intake & Assessment Coordinator | Social Work / Counselling | Toowoomba QLD(10004306)
🏢 Health Workforce Queensland
📍 Toowoomba