Job Description

About the Role

Based in Southern Tasmania, you will be responsible for leading and supporting a team of workplace rehabilitation professionals, building strong customer relationships, and driving service excellence across the region.

This is a hands-on leadership role that balances people leadership, operational oversight and customer engagement, while maintaining a reduced clinical caseload.

Your responsibilities will include:

- Leading, coaching and mentoring a team of rehabilitation consultants.
- Supporting consultant performance, development and engagement.
- Managing referral allocation and workforce capacity to ensure timely service delivery.
- Overseeing service quality and supporting consultants with complex cases and challenging workplace situations.
- Building and maintaining strong relationships with employers, insurers and key stakeholders.
- Managing customer enquiries, feedback and service-related concerns.
- Monitoring team performance against quality, service and business objectives.




- Maintaining a reduced caseload and supporting positive outcomes for your own customers.
- Contributing to continuous improvement initiatives and business growth opportunities.
- Working collaboratively with the broader leadership team to achieve organisational goals.

About You

You are a workplace rehabilitation professional with a passion for developing people, delivering exceptional customer service, and building strong relationships.

You will bring:

- Experience within the Occupational Rehabilitation industry.
- A strong understanding of workers compensation and workplace rehabilitation.
- Proven leadership experience or demonstrated readiness to step into a leadership role.
- Excellent communication, coaching and relationship management skills.
- Robust organisational and problem-solving abilities.
- A customer-focused approach and commitment to service excellence.
- The ability to balance operational priorities within a fast-paced environment.

📌 Team Leader - Southern Tasmania (Hobart)
🏢 Total Workfit Solutions
📍 Hobart