About Us

At Reflections Holiday Parks, we proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment.

As Australia's first holiday park group certified as a social enterprise, we believe business can be a force for good. Our purpose guides everything we do, balancing social, cultural, environmental and economic outcomes to create a positive impact for the places and communities we serve.

The Role

This is a two (2) year fixed term prospect, working an FTE 0.6 (22.8hrs per week).

As our new Long Term Portfolio Manager, you’ll take a leadership role in managing our Long-Term Guest portfolio while helping us redefine how this specialist area of our business operates. Over a two-year transition, you’ll build stronger foundations, introduce smarter systems, and establish controls needed to support a more consistent, sustainable, and future-focused operating model.

This role offers the opportunity to work across that network, partnering with stakeholders to strengthen day-to-day performance while leading meaningful operational change.

Working closely with Finance, Operations, Systems/Digital and other internal and external stakeholders, you will:

Lead and strengthen portfolio performance

- Take accountability for the operational and commercial performance of the Long-Term Guest portfolio, with oversight of revenue, occupancy, vacancies, debtors, agreements, compliance, resident pathways and material risks.
- Establish clear performance visibility, identify emerging issues and translate data into targeted actions that improve outcomes.
- Support sound, consistent decision-making across complex resident, commercial and operational matters.

Transform how we work

- Lead the development and implementation of a centralised framework integrating information, procedures, templates and service pathways into one accessible, consistent system.
- Build practical tools, guidance and standardised approaches that empower teams and stakeholders to manage Long Term Guest matters with greater confidence and consistency.




- Help shape a future operating model that is scalable and sustainable beyond the two-year transition.

Strengthen governance, compliance, and risk

- Improve the visibility, management and control of regulated documentation and requirements.

- Embed clear and defined governance frameworks that support informed decisions and effective oversight.
- Apply sound judgement to complex, regulated matters with consideration of operational obligations.

Build capability and drive lasting change

- Work collaboratively across the business to turn strategic objectives into practical operational improvements.
- Strengthen stakeholder capability.
- Use analytical thinking, problem-solving and continuous improvement to build better ways of working.
- Ensure the changes introduced deliver lasting value.

About You

You'll bring a strong operational foundation, commercial awareness and the confidence to lead change in a complex service-based environment. You're comfortable managing competing priorities, navigating regulated matters and working with a broad range of stakeholders — but you're also someone who looks beyond the immediate issue to find better, more sustainable ways of operating.

We're looking for someone with:

- Demonstrated experience leading a complex revenue, customer, tenancy/resident, property, regulated service or comparable portfolio.

- Strong commercial and analytical capability, including confidence interpreting revenue, occupancy, debtor and performance data to inform decisions and drive results.
- Experience improving operating models, service delivery, processes and systems across multiple sites and teams.
- The ability to work collaboratively across teams to deliver practical improvements and embed change.
- A strong understanding of governance,



compliance and risk, supported by sound judgement and the ability to manage complex matters.
- Excellent stakeholder management, written communication, and problem-solving skills
- A current driver's license and the ability to travel regularly across our network of parks.

Most importantly, you'll be motivated by the opportunity to build something better: bringing clarity to complexity, creating structure where it is needed and helping translate change into meaningful operational outcomes.

You'll also have a genuine connection to the Reflections ethos “Life's better outside” and an appreciation for the role we play in supporting our communities and protecting the places we care for.

What's on offer?

You'll join a purpose-led organisation at an exciting point in its evolution, with the opportunity to make a tangible difference to how a key part of the business operates.

Alongside a competitive salary, you'll enjoy:

- A Newcastle-based role with flexible working conditions.
- Additional leave benefits.
- Discounts on personal travel and access to friends and family discounts across our parks.
- The opportunity to shape a new role, influence operational practices and help deliver lasting improvements across a diverse NSW portfolio.

Ready to make a difference?

Bring your operational expertise. Bring your commercial thinking. Bring your appetite for transformation.

If you're ready to combine hands-on portfolio leadership with the prospect to redesign services, strengthen governance and deliver meaningful change, we'd love to hear from you.

Apply now with a cover letter outlining how your experience, capabilities and approach align with the opportunity.

Reflections Holiday Parks is an Equal Opportunity Employer. Aboriginal and/or Torres Strait Islander people are encouraged to apply.

As a certified social enterprise and Australia's first holiday park group to achieve this recognition, we're proud to do business for good. Our profits support our purpose across four key areas: Social, Culture, Environment and Economic.

Reflections Holiday Parks — Life's better outside.

📌 Long Term Portfolio Manager (Newcastle)
🏢 Reflections Holidays
📍 Newcastle