About the role

Join a telecommunications and IT team supporting business phone systems and networks. In this hands-on role, you will deliver reliable technical support across on-site environments and remote support sessions, taking ownership of faults from initial diagnosis through to resolution. This is an opportunity to build on your experience and grow into a senior technician role.

Key responsibilities

- Configure, support and troubleshoot business phone systems, VoIP services and SIP environments.

- Work with SIP trunks, IP handsets, session border controllers, call flows and call-quality issues.

- Configure and fault-find routers, switches and Wi-Fi access points.

- Apply TCP/IP knowledge to diagnose and resolve network faults.

- Support 3CX systems and assist with system configuration and implementation.

- Provide on-site technical support and remote assistance to clients.

- Support NBN services, CCTV and structured or fibre cabling where required.

- Communicate clearly with clients and train end users on new systems.





- Take ownership of technical issues through to resolution and maintain a high standard of customer service.

What we're looking for

- At least two years of experience supporting business phone systems and networks.

- Robust VoIP and SIP skills, including experience with SIP trunks, IP handsets, SBCs, call flows and call-quality fault-finding.

- Practical experience with 3CX; 3CX certification is highly regarded.

- Confidence configuring routers, switches and Wi-Fi access points.

- Sound TCP/IP knowledge and practical network troubleshooting skills.

- Experience with NBN services, CCTV and structured or fibre cabling is advantageous.

- ACMA Open Cabling Registration is advantageous.

- Clear communication skills and the ability to train end users.

- A current driver's licence.

- Cert III in Telecommunications or Information Technology, or equivalent practical experience.

- A proactive approach, strong ownership of faults and motivation to develop into a senior technician role.

📌 Telecommunications Technician (3CX and VoIP): (Maitland)
🏢 Jetco Group
📍 Maitland