About the role
This is an exciting opportunity for an experienced medical administration qualified to step into a leadership position within a busy medical imaging practice. As the Clerical in Charge, you will take ownership of the day-to-day clerical operations, leading a team of up to 10 employees and ensuring the practice delivers an exceptional experience for patients, referrers and internal stakeholders.

Reporting to the Imaging Manager, with a close working relationship with the Operations Manager, you will play an important role in establishing structure, routine and consistency across the team. Your focus will be on creating a positive and supportive working environment, providing clear direction and ensuring the clerical function operates efficiently and effectively.

This is a genuinely hands-on leadership role suited to someone who enjoys developing people while remaining actively involved in the day-to-day operations. You will lead by example, working alongside your team across patient bookings, reception, billing and general administration, while maintaining oversight of performance, workflow and service delivery.

Duties and Responsibilities include:

- Lead, mentor and develop a clerical team of up to 10 direct reports, fostering a positive, collaborative and respectful working environment
- Establish explicit expectations, consistent processes and daily routines to create structure, stability and accountability across the team
- Provide approachable and empathetic leadership, supporting individual development, managing performance and navigating workplace challenges with emotional intelligence
- Coordinate daily workloads, staff rostering, leave management and resource allocation to ensure the practice is appropriately supported
- Remain actively involved in day-to-day clerical responsibilities, including patient bookings, reception,



telephone enquiries, billing and administrative processing
- Oversee appointment scheduling, booking platforms, e-referrals and telephone performance, ensuring enquiries are managed promptly and efficiently
- Monitor administrative processes, patient records and billing requirements, ensuring accuracy, confidentiality and compliance with relevant procedures
- Build strong working relationships with radiologists, medical imaging professionals, referring practitioners and internal stakeholders
- Support the resolution of patient enquiries and complaints, ensuring interactions are managed with professionalism, warmth and care
- Identify training and development requirements, support the onboarding of new employees and ensure the team has the knowledge and resources to perform effectively
- Identify opportunities to improve workflows, strengthen administrative processes and enhance the overall patient experience
- Work collaboratively with the Imaging Manager and Operations Manager, providing visibility across team performance, operational requirements and areas requiring attention

Skills, Experience and Qualities:

- You have previous experience within a medical administration or healthcare environment, with radiology or medical imaging experience highly regarded
- Demonstrated experience in a team leadership or management capacity, having previously managed a minimum of two direct reports




- You are a naturally warm and approachable leader who understands the importance of empathy, emotional intelligence and treating people with respect
- You are an excellent communicator, confident providing direction, delivering constructive feedback and navigating challenging conversations with maturity and professionalism
- Demonstrated ability to establish structure, routine and consistency within a busy environment, ensuring transparent expectations and reliable processes are maintained
- You're highly organised, with the ability to coordinate competing priorities, manage workloads and maintain oversight of daily operations
- Proactive and solutions-focused approach, with the confidence to address operational challenges and identify opportunities for improvement
- Comfortable learning new systems, software and processes

Benefits and Culture:
You will have the opportunity to lead an established clerical function, build strong relationships and create an environment where employees feel supported, valued and confident in their responsibilities. Working closely with the Imaging Manager and Operations Manager, you will have the support and opportunity to make a tangible contribution to the ongoing success of the practice.

The business values people-focused leadership, strong communication and a commitment to delivering quality patient care. This role will suit someone who leads with empathy, brings consistency to their approach and understands that the best results come from building a capable, supported and well-organised team.

If you are an experienced medical administration qualified looking to take the next step in your leadership career, we would love to hear from you.

Interested? Click on the APPLY button or contact Kiara Camuglia for a confidential discussion.

Covering letters are encouraged.

📌 Clerical In Charge (Nundah)
🏢 Pure Source Recruitment
📍 Nundah