08 Nov
|
Australian Financial Complaints Authority
|
Melbourne
08 Nov
Australian Financial Complaints Authority
Melbourne
AFCA is seeking a Senior Dispute Resolution Specialist in Melbourne to investigate and resolve complex scam complaints. You'll lead negotiations, reconstruct chronology, and assess SPF obligations across entities, while mentoring peers and maintaining high-quality reviews.
The role emphasizes trauma-informed engagement with consumers and collaboration with cross-functional teams to deliver fair outcomes within delegation and escalation processes.
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📌 Senior Scam Dispute Resolution Specialist — Hybrid Melbourne
🏢 Australian Financial Complaints Authority
📍 Melbourne