RAC is seeking a Member Resolutions Officer in Western Australia to investigate and remediate complex member complaints with fairness and integrity. You will balance empathetic communication with regulatory requirements to deliver quality outcomes and support continuous improvement.
You will manage remediation assessments, maintain case records, and partner with stakeholders to drive improvements while upholding RAC's commitment to exceptional member experience.
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📌 Member Resolutions & Complaints Specialist Perth (Australia)
🏢 04MDA RAC Distribution
📍 Australia
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