08 Nov
|
Australian Financial Complaints Authority
|
Australia
08 Nov
Australian Financial Complaints Authority
Australia
AFCA is seeking a seasoned Manager, Triage, Assessment & Prioritisation (TAP) to lead a team of Assessment Specialists in Melbourne.
You will coach, optimise workflows, ensure high-quality decisions and direct scam complaints to the appropriate pathway, while upholding trauma-informed, human-centred practices.
You will partner with Customer Service, Dispute Resolution, Jurisdiction and Legal to deliver a coordinated consumer experience and help prepare the TAP function for launch.
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📌 Scam Triage & Assessment Manager Melbourne (Australia)
🏢 Australian Financial Complaints Authority
📍 Australia