Georges River Council seeks an experienced customer service leader to head a team of Customer Advocates, overseeing investigations of complex complaints and driving service improvements. You will coach staff to deliver consistently high standards and foster a culture of customer empathy and accountability.
You will implement the Council's Customer Experience Strategy, deliver training and reporting, and collaborate with internal stakeholders to enhance outcomes.
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📌 Customer Advocates Team Lead — Experience & Resolution (Sydney)
🏢 Council Jobs
📍 Sydney
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